Opportunity at
MoniepointOffline Customer Support Officer (Edo)
Moniepoint seeks an Offline Customer Support Officer for Edo State to deliver reliable assistance to walk-in clients and users on WhatsApp groups. Moniepoint is a prominent…
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About This Role
Moniepoint seeks an Offline Customer Support Officer for Edo State to deliver reliable assistance to walk-in clients and users on WhatsApp groups. Moniepoint is a prominent African fintech handling millions of accounts and substantial monthly transaction volumes, aiming to foster financial inclusion across the continent. This position requires acting as the initial point of contact for customer service inquiries, technical problems, and general account questions. The selected candidate will log…
Job Description
Moniepoint seeks an Offline Customer Support Officer for Edo State to deliver reliable assistance to walk-in clients and users on WhatsApp groups. Moniepoint is a prominent African fintech handling millions of accounts and substantial monthly transaction volumes, aiming to foster financial inclusion across the continent.
This position requires acting as the initial point of contact for customer service inquiries, technical problems, and general account questions. The selected candidate will log support interactions, work alongside internal departments to fix problems swiftly, and gather client feedback to enhance service quality.
Suitable candidates possess strong interpersonal skills, a patient and empathetic approach, and the ability to follow established operational procedures while maintaining strict data confidentiality.
Responsibilities
- Act as the primary contact for walk-in clients and handle inquiries through WhatsApp channels
- Deliver accurate and timely support for service requests and customer questions
- Record all support inquiries correctly in the tracking system for follow-up
- Partner with internal departments to facilitate fast problem resolution
- Forward difficult or unsolved matters to the Regional or State Team Lead
- Follow designated communication guides and standard operating procedures
- Gather and record client feedback regarding company offerings
- Determine client requirements and present appropriate resolutions
- Foster trustworthy relationships through professional communication
- Preserve customer data privacy and confidentiality at all times
Requirements
- Have 1 to 2 years of prior experience in customer support or service
- Possess a BSc or HND degree
- Have completed the NYSC program or hold a valid exemption or exclusion certificate
- Demonstrate strong written and verbal communication abilities
- Show problem-solving skills and a customer-focused mindset
Core Skills
Benefits
- Competitive compensation and benefits package
- Opportunities for career advancement
- Support for professional development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This role is based in Edo State.
What qualifications are needed to apply?
Applicants must hold a BSc or HND degree, have completed NYSC or possess a valid exemption certificate, and bring 1 to 2 years of relevant customer service experience.
What is the salary for this position?
The job posting does not specify the salary.
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