Customer Success Engineer, LATAM (Spanish, Portugese)

View Company

Role Snapshot

Hiring Now

Work arrangement: Remote
Where applicants may be: Applicants in United States only
Salary: Not specified
Apply by: Not specified
Employment type: Full-time
Experience: Not specified

Published1h ago

Listing Views0

Applications0

Apply BeforeNo deadline

Career Tools

About This Role

GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer efficiency, secure applications faster, and accelerate their digital transformations. The company currently seeks a remote Customer Success Engineer for the LATAM region to support clients through a pooled, on-demand support model. In this post-sales technical consulting role, professionals help customers achieve measurable value from the platform by providing architectural guidance and best practices. Rather than managing a dedicated…

Job Description

In this post-sales technical consulting role, professionals help customers achieve measurable value from the platform by providing architectural guidance and best practices. Rather than managing a dedicated set of accounts, team members interact with various clients through Zoom calls, email, webinars, hands-on labs, and office hours.

First-year expectations involve establishing trusted relationships with clients, facilitating successful technology implementations, and creating reusable training materials and workshops. The position requires close collaboration with Account Executives, Renewals Managers, and Customer Success Managers to link technical decisions directly to business goals. Candidates must possess bilingual proficiency in English and Spanish, with trilingual ability in Brazilian Portuguese treated as a strong asset, and must reside in the United States, Mexico, or Brazil.

Responsibilities

Consult with post-sales clients via email and Zoom as a technical advisor to provide product and solution guidance
Partner with Customer Success Managers to guide customers through GitLab use case implementations including DevSecOps, source code management, continuous integration and delivery, and Agile Planning
Conduct webinars, hands-on labs, office hours, and on-demand sessions within a pooled support model
Deliver technical and architectural advice that connects software capabilities with client objectives
Collaborate with Account Executives and Renewals Managers to offer subject matter expertise for client business goals
Produce workshops, product demonstrations, and reusable enablement assets alongside cross-functional colleagues
Build and sustain deep technical competency in aligned market technologies via hands-on examples, training, and certifications
Contribute to public and internal learning materials such as documentation, digital journey programs, and YouTube content

Requirements

Fluent in English and Spanish
Located in the United States, Mexico, or Brazil
Practical experience supporting GitLab use cases such as source code management, continuous integration and delivery, DevSecOps, or Agile Planning
Hands-on familiarity with DevSecOps tools or adjacent technical infrastructure
Technical background in systems engineering or software development with an aptitude for discussing architecture and implementation trade-offs
Strong written and verbal communication skills for conveying complex technical and organizational concepts
Previous experience acting as a trusted technical advisor in a post-sales capacity
Time management and prioritization capabilities suited for a pooled, multi-engagement model

Qualifications

Trilingual fluency in English, Spanish, and Brazilian Portuguese

Core Skills

Git Agile Sales Recruitment

Benefits

Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation and Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support

Frequently Asked Questions

Answers are based only on the employer’s listing; where it doesn’t say, neither do we.

What is the location policy for this role?

This is a remote position, but candidates must be physically located in the United States, Mexico, or Brazil.

What languages are required for the LATAM Customer Success Engineer position?

Candidates must be fluent in English and Spanish. Trilingual candidates who also speak Brazilian Portuguese receive strong preference.

Is this a dedicated or pooled account model?

The role operates in a pooled model through the On-Demand Success Tier, meaning team members are not dedicated to a single, specific set of accounts.

What is the salary for this position?

The source posting does not specify a global salary, though it notes a United States base salary range of $105,600 to $158,400 USD for eligible residents.