Customer Success Manager - East

GitLab is seeking a Customer Success Manager - East to join its globally distributed team. GitLab provides an intelligent orchestration platform for DevSecOps, helping organizations boost…

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Work arrangement: Not specified
Location: United States
Salary: Not specified
Apply by: Not specified
Employment type: Full-time
Experience: Not specified

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About This Role

GitLab is seeking a Customer Success Manager - East to join its globally distributed team. GitLab provides an intelligent orchestration platform for DevSecOps, helping organizations boost developer productivity, enhance operational efficiency, minimize security risks, and accelerate digital transformation. More than half of the Fortune 100 and over 50 million registered users rely on the platform to ship secure software rapidly. In this full-time position, you will act as a trusted…

Job Description

In this full-time position, you will act as a trusted advisor to an assigned portfolio of accounts, guiding them on Git, branching strategies, and DevSecOps best practices. Your primary focus will be driving product adoption, measuring performance metrics, establishing Centers of Excellence, and turning usage analytics into actionable insights. You will also coordinate closely with internal departments including engineering, sales, product management, and professional services.

Success in this role during your first year is evaluated based on customer retention, satisfaction levels, and the quality of strategic partnerships you cultivate. The position suits professionals experienced in post-sales client management who excel at translating technical information for executive stakeholders. GitLab operates as an all-remote organization, and this role features a base salary range for United States residents ranging from $85,200 to $144,000 USD, alongside potential sales incentive pay targeted at up to 100 percent of the base salary.

Responsibilities

Build and maintain trusted advisor relationships with assigned accounts focused on adoption and long-term satisfaction
Provide expert deployment guidance, share operational best practices, and help establish customer Centers of Excellence
Facilitate and lead workshops helping clients maximize the GitLab platform across their software development lifecycle
Monitor progress against key performance indicators and share insights with customer executives and internal stakeholders
Analyze product usage data to generate actionable recommendations for increasing platform adoption and expansion
Conduct regular touchpoints adhering to service level agreements to review technical and strategic objectives
Partner with sales, engineering, product management, and professional services to streamline issue resolution and align on success plans

Requirements

Experience in a customer-facing capacity centered on post-sales advocacy, value realization, and adoption
Background in customer success, technical account management, professional services, or a related role
Familiarity with version control, Git, and common branching workflows
Knowledge of software development lifecycles, pipelines, and tooling
Understanding of continuous integration, continuous deployment, and DevSecOps principles
Ability to interpret product usage metrics and convey technical details clearly to both technical and executive audiences
Proven skill in guiding clients through operational change and facilitating workshops

Core Skills

Git Excel Sales Recruitment

Benefits

Flexible paid time off
Team member resource groups
Equity compensation and employee stock purchase plan
Growth and development fund
Parental leave
Sales incentive pay targeted at up to 100 percent of the offered base salary

Frequently Asked Questions

Answers are based only on the employer’s listing; where it doesn’t say, neither do we.

What is the employment type for this role?

This position is full-time.

What is the location or remote status for this position?

The posting specifies an all-remote, globally distributed work environment, with the base salary range currently applying to United States residents.

What is the salary range for this role?

For United States residents, the base salary range is $85,200 to $144,000 USD, and sales roles are also eligible for incentive pay targeted up to 100 percent of the base salary.

How can I apply if I do not meet every single requirement?

GitLab welcomes interest from candidates with varying levels of experience, noting that many successful hires do not meet every single requirement or qualification listed in the posting.