Opportunity at
MoniepointOffline Customer Support Officer (Rivers)
Moniepoint seeks an Offline Customer Support Officer to operate in Rivers, Port Harcourt. Recognized by the Financial Times in 2024 as Africa’s fastest-growing fintech, Moniepoint serves…
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About This Role
Moniepoint seeks an Offline Customer Support Officer to operate in Rivers, Port Harcourt. Recognized by the Financial Times in 2024 as Africa’s fastest-growing fintech, Moniepoint serves over 10 million individual and business accounts, processing billions of Naira in monthly transactions. The company aims to bring financial happiness to Africans everywhere. In this full-time on-site position within the Customer Support Operations department, the chosen candidate will act as the primary contact…
Job Description
Moniepoint seeks an Offline Customer Support Officer to operate in Rivers, Port Harcourt. Recognized by the Financial Times in 2024 as Africa’s fastest-growing fintech, Moniepoint serves over 10 million individual and business accounts, processing billions of Naira in monthly transactions. The company aims to bring financial happiness to Africans everywhere.
In this full-time on-site position within the Customer Support Operations department, the chosen candidate will act as the primary contact for walk-in clients and WhatsApp group interactions. Responsibilities include answering questions, solving technical problems, tracking service requests, and forwarding difficult cases to the Regional Team Lead. The role suits individuals with strong empathy, emotional intelligence, and meticulous attention to detail who excel at communicating through in-person and digital channels.
Team members collaborate with internal departments to address issues quickly and gather user feedback to help improve company offerings. Successful performance involves keeping high satisfaction ratings, meeting service level agreements for response times, and maintaining strict data privacy standards. Moniepoint provides competitive pay, extra benefits, and professional development paths for staff members.
Responsibilities
- Act as the initial point of contact for walk-in clients and manage customer interactions across WhatsApp platforms
- Deliver fast, precise, and professional replies to user questions and service inquiries
- Record all support requests thoroughly for tracking and subsequent follow-up actions
- Work alongside internal colleagues to guarantee prompt solutions to client problems
- Forward complicated or unresolved matters to the Regional or State Team Lead
- Follow approved communication scripts, service guidelines, and operational standards
- Gather and record client feedback regarding products and services to assist ongoing improvements
- Determine client requirements and present suitable solutions to ensure contentment
- Establish and preserve solid, reliable bonds with users utilizing effective communication
- Protect the confidentiality and data privacy of user information continually
Requirements
- Have 1 to 2 years of prior experience in customer service or support
- Possess a BSc or HND educational degree
- Complete the NYSC program or hold a valid exemption or exclusion certificate
- Demonstrate excellent written and verbal communication abilities for walk-ins and WhatsApp groups
- Exhibit strong problem-solving and issue-resolution capabilities
- Maintain high empathy, emotional intelligence, and a customer-centric mindset
- Pay meticulous attention to detail for documentation, tracking, and data logging
- Adhere strictly to data privacy rules and operational procedures
Core Skills
Benefits
- Competitive compensation
- Employee benefits
- Career growth opportunities
- Professional development support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status for this role?
This position is located in Rivers, Port Harcourt, and is an on-site role.
What education and experience are required?
Candidates must have a BSc or HND degree along with 1 to 2 years of relevant customer service or support experience. Additionally, applicants must have completed the NYSC program or hold a valid exemption or exclusion certificate.
What is the employment type?
The posting specifies that this is a full-time position.
Does the posting state the salary?
No, the job posting does not specify the salary for this position.
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