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MoniepointOffline Customer Support Officer (Oyo)
Moniepoint seeks an Offline Customer Support Officer (Oyo) to join its Customer Support Operations team. In this on-site role based in Ibadan at either Bodija or…
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About This Role
Moniepoint seeks an Offline Customer Support Officer (Oyo) to join its Customer Support Operations team. In this on-site role based in Ibadan at either Bodija or Challenge Road, the selected professional will act as the initial point of contact for walk-in visitors and individuals in WhatsApp groups. This position focuses on addressing service-related questions, technical problems, and general inquiries while upholding established organizational values and communication standards. Moniepoint is recognized…
Job Description
Moniepoint seeks an Offline Customer Support Officer (Oyo) to join its Customer Support Operations team. In this on-site role based in Ibadan at either Bodija or Challenge Road, the selected professional will act as the initial point of contact for walk-in visitors and individuals in WhatsApp groups. This position focuses on addressing service-related questions, technical problems, and general inquiries while upholding established organizational values and communication standards.
Moniepoint is recognized as a rapidly expanding fintech organization across Africa, serving over ten million personal and business accounts while handling significant monthly transaction volumes. The company's stated goal is promoting financial inclusion and happiness throughout the continent. This role is well-suited for empathetic individuals who possess strong communication abilities, attention to detail, and a commitment to client satisfaction.
Daily duties involve managing support requests, coordinating with various internal units for swift troubleshooting, and recording feedback to enhance service delivery. Candidates must adhere strictly to privacy guidelines and operational procedures while cultivating positive, trust-based relationships with patrons.
Responsibilities
- Act as the primary contact for people visiting physical locations and participating in WhatsApp groups
- Deliver prompt and accurate answers to service requests and inquiries
- Record every support ticket correctly for monitoring and follow-up
- Work alongside internal departments to achieve fast problem resolution
- Forward difficult or unsolved matters to the Regional or State Team Lead
- Follow designated communication scripts, operational policies, and service rules
- Gather and record client feedback regarding company offerings to help drive improvements
- Determine patron needs and present suitable solutions
- Establish reliable relationships through clear communication
- Preserve data privacy and confidentiality for all user records
Requirements
- Have one to two years of background in customer service or support
- Hold a BSc or HND degree
- Have completed the NYSC program or hold a valid exemption or exclusion letter
- Demonstrate strong verbal and written communication skills for in-person and digital channels
- Exhibit problem-solving capabilities and emotional intelligence
Core Skills
Benefits
- Competitive compensation and benefits
- Career growth opportunities
- Professional development support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This on-site position is located in Oyo State, with specific work locations in Ibadan at either Bodija or Challenge Road.
What are the educational requirements for this role?
Applicants must hold a minimum educational qualification of a BSc or HND.
Is remote work available for this position?
No, this is an on-site role requiring interaction with walk-in visitors and handling local state support.
What experience level is required?
Candidates must have one to two years of relevant customer service or support experience, alongside completed NYSC service or a valid exemption certificate.
Does the posting specify the salary range?
The posting does not specify the salary for this position.
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