Opportunity at
GitLabCustomer Success LATAM
GitLab seeks a Customer Success LATAM to serve as a technical consultant in a pooled support model, helping clients achieve measurable value from the DevSecOps orchestration…
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About This Role
GitLab seeks a Customer Success LATAM to serve as a technical consultant in a pooled support model, helping clients achieve measurable value from the DevSecOps orchestration platform. The professional will provide product, solution, and best practice guidance to organizations utilizing GitLab capabilities after the sale. The position involves collaborating closely with Customer Success Managers, Account Executives, and Renewals Managers. Responsibilities include delivering practical enablement via webinars, hands-on labs, office hours,…
Job Description
GitLab seeks a Customer Success LATAM to serve as a technical consultant in a pooled support model, helping clients achieve measurable value from the DevSecOps orchestration platform. The professional will provide product, solution, and best practice guidance to organizations utilizing GitLab capabilities after the sale.
The position involves collaborating closely with Customer Success Managers, Account Executives, and Renewals Managers. Responsibilities include delivering practical enablement via webinars, hands-on labs, office hours, and on-demand engagements. The ideal candidate will combine technical expertise with strong communication abilities to help customers adopt key workflows such as source code management, continuous integration and delivery, DevSecOps, and Agile Planning.
GitLab operates as an intelligent orchestration platform that helps organizations boost developer productivity, enhance operational efficiency, and reduce security risks. Team members are expected to incorporate artificial intelligence into their everyday workflows as a productivity booster. The base salary for this position ranges from USD 93,600 to 158,400 per year for United States residents, with potential incentive pay targeted at up to 100 percent of the base salary for sales roles.
Responsibilities
- Engage with customers via Zoom and email during the post-sales journey to deliver product, solution, and best practice guidance
- Partner with Customer Success Managers to offer in-depth instruction on GitLab use cases like source code management, continuous integration and delivery, DevSecOps, and Agile Planning
- Deliver pooled customer enablement through webinars, hands-on labs, office hours, and on-demand sessions
- Provide technical and architectural direction to help users adopt platform capabilities and connect technical decisions to business results
- Collaborate with Account Executives and Renewals Managers to supply customer-facing subject matter expertise
- Design and execute workshops, product demonstrations, and reusable enablement assets alongside cross-functional teams
- Build and maintain a specialty focus in relevant technologies through training, certification, and functional examples
- Contribute to customer-facing learning resources including documentation, YouTube materials, and the Digital Journey program
Requirements
- Fluency in English and Spanish
- Location in the United States, Mexico, or Brazil
- Demonstrated experience supporting GitLab use cases such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning
- Proficiency with DevSecOps tools or adjacent technical tooling and the ability to translate capabilities into customer outcomes
- Technical background in software development or systems engineering, with familiarity discussing architecture, workflows, and implementation tradeoffs
- Capability to convey complex technical and organizational concepts clearly through writing and live interactions
- Experience functioning as a trusted technical advisor in a post-sales capacity
- Strong time management and prioritization skills to handle multiple concurrent customer engagements and cross-functional requests
Qualifications
- Trilingual proficiency in English, Spanish, and Brazilian Portuguese
Core Skills
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Customer Success LATAM role?
The base salary range for United States residents is USD 93,600 to 158,400 per year, and sales roles are eligible for incentive pay targeted at up to 100% of the offered base salary.
Where must candidates for this position be located?
Candidates must be located in the United States, Mexico, or Brazil.
What language skills are required for this job?
Applicants must be fluent in both English and Spanish. Trilingual candidates who speak English, Spanish, and Brazilian Portuguese are a strong plus.
Is this a dedicated account role?
No, this position operates in a pooled model within the On-Demand Success Tier, meaning professionals are not assigned to a single specific set of accounts.
Sample Interview Questions
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