Remote opportunity at
ChainguardCustomer Success Manager, Commercial
Chainguard is seeking a remote Customer Success Manager to join its commercial team and serve as the main post-sales point of contact for commercial accounts. The…
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About This Role
Chainguard is seeking a remote Customer Success Manager to join its commercial team and serve as the main post-sales point of contact for commercial accounts. The company focuses on securing the software supply chain by delivering hardened and secure builds of open source software and AI agent dependencies for organizations ranging from startups to Fortune 500 enterprises. In this position, you will drive customer outcomes, manage onboarding and implementation, and…
Job Description
Chainguard is seeking a remote Customer Success Manager to join its commercial team and serve as the main post-sales point of contact for commercial accounts. The company focuses on securing the software supply chain by delivering hardened and secure builds of open source software and AI agent dependencies for organizations ranging from startups to Fortune 500 enterprises. In this position, you will drive customer outcomes, manage onboarding and implementation, and guide adoption to ensure clients realize value quickly.
This role suits professionals with an entrepreneurial mindset who can act autonomously, handle customer escalations, and build new internal practices. You will collaborate closely with sales, engineering, product management, technical support, and solutions architects to minimize churn risks, identify expansion pathways, and advocate for client needs internally.
Chainguard operates with a remote-first work culture and offers a comprehensive total rewards package. The position includes up to a $125,000 base salary plus a bonus, stock options with a ten-year exercise window, fully covered health, dental, and vision insurance premiums for employees and dependents, flexible time off, and paid parental leave.
Responsibilities
- Manage technical onboarding processes for new clients by partnering with internal teams and customer stakeholders to understand goals and obstacles
- Build and maintain relationships with diverse client stakeholders ranging from technical staff to CISOs
- Collaborate with sales representatives to spot renewal and expansion opportunities while reducing churn risks
- Work alongside the education team to teach customers about product capabilities, security standards, and best practices
- Build hands-on technical proficiency with company offerings and stay current on market trends to help clients optimize usage
- Act as the internal advocate for customer requirements by working collaboratively with product, engineering, and sales departments
- Partner with technical support and customer engineering units to secure fast resolutions for client issues
Requirements
- At least two years of professional experience in customer-facing roles interacting with both business and technical groups, such as customer success, technical account management, or professional services
- Background combining customer-facing duties with sales, technical support, or solutions engineering
- Domain expertise in at least one relevant area like supply chain security, appsec, devsecops, containers, security infrastructure, vulnerability management, regulatory compliance, or software development lifecycles
- Ability to operate with a high level of autonomy and strategic decision-making when managing a customer portfolio and handling escalations
Qualifications
- Prior background working at early-stage startup companies
- Demonstrated passion for technology and cybersecurity
- Hands-on technical familiarity with Linux, containers, cloud environments like AWS, GCP, or Azure, or other core cybersecurity domains
Core Skills
Benefits
- Base salary of up to $125,000 plus bonus
- Stock options upon hire and promotion with a ten-year exercise window and secondary offering participation
- 100% coverage of health, vision, and dental insurance premiums for employees and their dependents
- Flexible time off policy
- Paid parental leave providing 18 weeks for birthing parents and 12 weeks for non-birthing parents
- Monthly stipend covering coworking spaces, internet, and phone expenses
- Opportunities for team meetups and bi-annual destination summits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role operates within a flexible, remote-first culture that includes team meetups and bi-annual destination summits.
What is the salary range for this job?
The position offers a base salary of up to $125,000 in addition to a bonus.
What experience is required to apply?
Applicants need a minimum of two years of experience in customer-facing roles collaborating with technical and business teams, along with relevant domain knowledge in areas such as DevSecOps, supply chain security, or appsec.
What parental leave benefits are provided?
Chainguard offers 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents, which can be taken all at once or spread throughout the child's first year.
Sample Interview Questions
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