Remote opportunity at
ChainguardSenior Customer Success Manager - Scaled
Chainguard is seeking a Senior Customer Success Manager - Scaled to join its remote team. In this full-time role, the professional will create and execute automated,…
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About This Role
Chainguard is seeking a Senior Customer Success Manager - Scaled to join its remote team. In this full-time role, the professional will create and execute automated, data-informed engagement models to help clients successfully adopt products and realize value efficiently. Chainguard provides hardened, secure, and production-ready open source software builds and professional services to enterprises, startups, and global organizations. The ideal candidate thrives on building repeatable processes, automated lifecycle campaigns, and…
Job Description
Chainguard is seeking a Senior Customer Success Manager - Scaled to join its remote team. In this full-time role, the professional will create and execute automated, data-informed engagement models to help clients successfully adopt products and realize value efficiently.
Chainguard provides hardened, secure, and production-ready open source software builds and professional services to enterprises, startups, and global organizations. The ideal candidate thrives on building repeatable processes, automated lifecycle campaigns, and digital enablement resources.
Key duties involve designing scalable customer journeys, partnering with internal departments, utilizing health analytics for customer segmentation, and refining tech-enabled touch points to improve overall retention and adoption rates.
Responsibilities
- Design and optimize scalable customer success programs for onboarding, adoption, and renewals
- Automate customer touch points using lifecycle email campaigns, resource libraries, and in-app guidance
- Establish a one-to-many engagement strategy through webinars, office hours, and community initiatives
- Curate digital educational materials like best-practice documentation and product tutorials
- Segment user bases based on behavioral signals and health data for automated outreach
- Collaborate with Product, Marketing, Education, Sales, and Support departments
- Monitor user metrics, engagement patterns, and product usage to drive proactive improvements
- Report on key performance indicators including onboarding completion rates and renewal performance
Requirements
- At least 3 years of experience in customer-facing enterprise roles involving technical and business teams
- Background operating in digital or scaled success models utilizing automation and data insights
- Operational mindset focused on designing and optimizing workflows, systems, and playbooks
- Ability to autonomously manage portfolios, handle escalations, and make key decisions on accounts
Qualifications
- Previous experience working in an early-stage startup environment
- Demonstrated passion for technology and cybersecurity
Core Skills
Benefits
- Flexible and remote-first culture with team meetups and destination summits
- Monthly stipend for internet, phone, and coworking spaces
- Stock options upon hire and promotion with a 10-year exercise window
- 100% employer-covered health, dental, and vision insurance premiums for employees and dependents
- Flexible time off policy
- Paid parental leave providing 18 weeks for birthing parents and 12 weeks for non-birthing parents
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote-first.
What is the compensation for this role?
The base salary is up to $160,000 plus a bonus, along with stock options and other benefits.
What level of experience is required?
The position requires three or more years of experience in enterprise, customer-facing roles collaborating with both technical and business teams.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.