Remote opportunity at
SocketCustomer Success Manager (Europe)
Socket seeks a Customer Success Manager for the European region to support small and medium-sized business security teams. Socket provides a platform utilized by thousands of…
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About This Role
Socket seeks a Customer Success Manager for the European region to support small and medium-sized business security teams. Socket provides a platform utilized by thousands of organizations to audit, discover, and manage open-source code efficiently. Founded by open-source maintainer Feross Aboukhadijeh, the company has secured $125 million in backing and works with notable clients such as Anthropic, xAI, Figma, and Vercel. This remote position involves partnering with post-sales accounts to…
Job Description
Socket seeks a Customer Success Manager for the European region to support small and medium-sized business security teams. Socket provides a platform utilized by thousands of organizations to audit, discover, and manage open-source code efficiently. Founded by open-source maintainer Feross Aboukhadijeh, the company has secured $125 million in backing and works with notable clients such as Anthropic, xAI, Figma, and Vercel.
This remote position involves partnering with post-sales accounts to cultivate relationships with security professionals, guide product development through feedback loops, and design solutions supporting long-term expansion. The ideal candidate thrives in an early-stage, fast-paced environment, possesses a competitive drive, assumes strong personal ownership, and can operate with minimal supervision.
Responsibilities
- Meet and surpass revenue quotas by engaging with small and medium-sized business security teams
- Oversee current customer accounts to encourage renewals and drive upsell growth
- Deliver an exceptional experience across the entire customer lifecycle
- Partner with go-to-market, professional services, and engineering teams to boost adoption rates
- Conduct quarterly health checks, manage renewals, and monitor overall account health
Requirements
- At least five years of background in a renewals customer success function for business-to-business software-as-a-service offerings
- Sales experience within the cybersecurity sector or a related domain
- Demonstrated history of achieving or exceeding renewal and upsell targets
- Strong verbal and written communication skills with the ability to engage the C-suite
- Availability to travel as necessary for company and client gatherings
Core Skills
Benefits
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits covering 99 percent for employees and their families
- Flexible time-off, holidays, and a winter shutdown period
- Paid parental leave
- Remote-first work environment featuring quarterly team off-sites
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote-first with quarterly team off-sites.
What experience is required for this role?
Candidates must have five or more years of experience in a renewals customer success role for B2B SaaS solutions, along with sales experience in cybersecurity or a related industry.
What is the salary for this position?
The source posting does not specify the salary, though it mentions market competitive salary bands and an equity program.
What employment type is this?
The employment type is full-time.
Sample Interview Questions
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