Remote opportunity at
SocketManager, Technical Account Teams (Europe)
Socket is hiring a Manager for its Technical Account Teams in Europe to lead, coach, and scale a group of remote Technical Account Managers (TAMs). The…
Career Tools
About This Role
Socket is hiring a Manager for its Technical Account Teams in Europe to lead, coach, and scale a group of remote Technical Account Managers (TAMs). The employer builds developer and security tooling utilized by numerous organizations to audit, manage, and discover open-source code. In this position, you will oversee everything occurring after a sale is completed, including customer onboarding, adoption, retention outcomes, and long-term technical partnerships. You will build upon…
Job Description
Socket is hiring a Manager for its Technical Account Teams in Europe to lead, coach, and scale a group of remote Technical Account Managers (TAMs). The employer builds developer and security tooling utilized by numerous organizations to audit, manage, and discover open-source code.
In this position, you will oversee everything occurring after a sale is completed, including customer onboarding, adoption, retention outcomes, and long-term technical partnerships. You will build upon existing operational blueprints—such as health scoring models, segmentation, and lifecycle playbooks—to establish a predictable retention engine. This role suits an experienced post-sales leader who possesses a strong background in developer tools or security products, a history of coaching individual contributors, and direct ownership of gross retention metrics.
Socket operates remotely and organizes quarterly team off-sites. The successful candidate must reside in Europe and will interact regularly with executive stakeholders like CISOs and VPs of Engineering, occasionally stepping in as an individual contributor to address capacity gaps.
Responsibilities
- Lead, mentor, and expand a team of Europe-based Technical Account Managers while hiring ahead of organizational growth
- Oversee customer adoption, health scores, and gross retention outcomes across the client base in coordination with enterprise account executives
- Refine and execute post-sales operating systems including segmentation, lifecycle playbooks, and health scoring
- Lead quarterly business reviews that communicate meaningful narratives backed by actual data
- Act as the primary senior escalation contact for at-risk accounts by creating and executing save plans
- Increase team efficiency through automation, standardized playbooks, and one-to-many programs
- Channel technical insights gathered from the field back into Product and Engineering roadmaps
- Deliver retention, adoption, and team performance metrics to leadership
Requirements
- At least 4 years of direct management experience leading post-sales teams such as TAM or Solution Engineering
- At least 6 years of total pre-sales or post-sales experience within B2B SaaS
- Proven ownership of gross retention rate, net retention rate, or adoption targets
- Professional background in security, developer tools, or comparable technical software
- Experience serving as the escalation owner for at-risk enterprise accounts
- Demonstrated history of building, operationalizing, or improving post-sales systems like playbooks and QBR frameworks
- Executive presence suitable for communicating with CISOs, VPs of Engineering, and company leadership
- Location within Europe
Qualifications
- Domain expertise in software supply chain security, DevSecOps, AppSec, or open-source ecosystems
- Experience scaling a post-sales division through rapid annual recurring revenue and headcount growth at a startup
- History of managing distinct yet coordinated TAM charters
- Hands-on familiarity with Vitally or similar customer success platforms and digital-touch initiatives
Core Skills
Benefits
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits with 99 percent coverage for employees and their families
- Flexible time-off, holidays, and winter shutdown
- Paid parental leave
- Quarterly team off-sites
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for this role?
This position is remote, and the candidate must be located in Europe. The company also holds quarterly team off-sites.
What is the employment type?
The posting specifies that this is a full-time position.
What salary does this position offer?
The exact salary is not stated in the job posting, though the company offers market competitive salary bands alongside an equity program.
What experience is required for this management role?
Candidates must have at least 4 years of direct experience managing post-sales teams, 6 years total in pre or post-sales roles within B2B SaaS, and a background in security or developer tools.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.