Remote opportunity at
SamsaraCustomer Success Manager
Samsara (NYSE: IOT) runs a Connected Operations Cloud, an Internet of Things platform for organizations whose work happens in the physical world. Its customers include businesses…
Career Tools
About This Role
Samsara (NYSE: IOT) runs a Connected Operations Cloud, an Internet of Things platform for organizations whose work happens in the physical world. Its customers include businesses in farming, building construction, field service work, trucking and manufacturing, and the company aims to make their operations safer, more efficient and more sustainable. This full-time Scaled Customer Success Manager supports the company's largest mid-market customers after implementation. The job is to help customers…
Job Description
Samsara (NYSE: IOT) runs a Connected Operations Cloud, an Internet of Things platform for organizations whose work happens in the physical world. Its customers include businesses in farming, building construction, field service work, trucking and manufacturing, and the company aims to make their operations safer, more efficient and more sustainable.
This full-time Scaled Customer Success Manager supports the company's largest mid-market customers after implementation. The job is to help customers adopt the platform, see concrete value from it, and renew or grow their subscriptions. It is a more technical form of account management than usual. The manager learns the most complex products and features, explains them to customers, diagnoses technical problems, and leads strategic engagements and product workshops.
The work is cross-functional, connecting with the sales, support, finance, renewals, customer education and product groups, among others. It suits someone who builds trust with executives and day-to-day users, handles pressure with diplomacy, takes initiative and wants to grow in a fast-moving company. The posting describes the role as demanding, with high internal visibility.
Responsibilities
- Help customers adopt the platform, realize measurable value, and support renewals and expansion.
- Learn and explain the platform's most complex products to customers in industries such as field services, utilities, long-haul transport and school bus operations.
- Work through technical problems customers raise, from investigation to fix.
- Lead strategic engagements to understand operations and business goals, then build action plans with metrics and timelines.
- Plan workshops and value reviews for the most intricate accounts, suggesting changes to features and workflows.
- Influence how Product, Finance and Support plan their work for key customer initiatives.
- Hold customer workshops to examine current operations and suggest workflow changes that get more out of the products.
- Champion the company's cultural principles and show them in daily work, including customer focus and building for the long term.
Requirements
- Roughly 3 to 5-plus years of experience across customer success, account handling and sales engineering, or in strategic consulting
- Bachelor's degree from a four-year institution
- Prior exposure to technical products and the people who use them
- Good judgment on what to tackle first, plus emotional intelligence, for a role with a lot of internal attention
- Practical problem solver who looks for workable answers
- Proof of earning trust and speaking clearly to executives, product and engineering leaders, and day-to-day users
- Eager to go past the expected scope, act without waiting, and stay effective amid rapid change
- Tact, composure and calm under pressure during customer escalations
Qualifications
- Enterprise SaaS background
- Experience using AI tools to improve efficiency and results
- Hands-on work with APIs and system integrations
- Track record of technical enablement and sharing knowledge across teams
- Familiarity with Databricks and Power BI
- Background in logistics, fleet operations, navigation or trucking
- Large-company experience serving Fortune 500 organizations
Core Skills
Benefits
- Professional development stipend
- Comprehensive health coverage
- Parental leave plans
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the base salary range?
The posting lists an annual base salary of $65,598.75 to $88,200 USD. The actual range depends on the primary work location, and offers may vary with city, knowledge, skills and experience.
Is the job remote?
Yes. It is open to US residents except those in Alaska, California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Rhode Island and Washington, D.C., as well as the Austin, Boulder, Chicago, Dallas, Denver, Houston and Seattle metro areas.
Is there variable pay or equity?
The posting says total rewards may combine base pay with performance-based bonus or variable pay, and equity is offered for eligible roles.
What degree is required?
A bachelor's degree from a four-year institution is listed as a minimum requirement.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.