Remote opportunity at
Abnormal AICustomer Success Manager, Mid-Market Florida
Abnormal AI is hiring a remote Customer Success Manager to focus on the Mid-Market sector in Florida. This full-time role serves as the central bridge between…
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About This Role
Abnormal AI is hiring a remote Customer Success Manager to focus on the Mid-Market sector in Florida. This full-time role serves as the central bridge between clients and internal departments at Abnormal AI, guiding accounts through onboarding, ongoing adoption, and strategic planning. The position suits an action-oriented professional who can build trust with stakeholders across various organizational levels, including company executives. The ideal individual combines analytical problem-solving skills with a…
Job Description
Abnormal AI is hiring a remote Customer Success Manager to focus on the Mid-Market sector in Florida. This full-time role serves as the central bridge between clients and internal departments at Abnormal AI, guiding accounts through onboarding, ongoing adoption, and strategic planning.
The position suits an action-oriented professional who can build trust with stakeholders across various organizational levels, including company executives. The ideal individual combines analytical problem-solving skills with a solid technical grasp of SaaS platforms, internet technologies, networking, and email security solutions.
In this capacity, the worker leads regular business reviews, highlights return on investment, and tracks client health metrics. Responsibilities also include steering platform utilization, managing escalations, and sharing valuable product feedback with cross-functional groups.
Compensation for this role ranges from USD 119,040 to 140,000 per year, with potential eligibility for equity, bonus or incentive compensation, and a comprehensive benefits package.
Responsibilities
- Serve as the primary contact for designated accounts to establish strategic relationships and direct platform adoption
- Conduct periodic business reviews to demonstrate return on investment and align on success metrics
- Analyze industry background, goals, and obstacles for each account to deliver tailored recommendations
- Drive awareness and utilization of platform features while identifying opportunities for expanded usage
- Monitor client health, manage escalations, and partner with Product, Engineering, Support, and Sales teams to resolve issues
- Keep up-to-date knowledge of the product roadmap and share relevant enhancements with clients
- Collaborate internally to build and execute success plans that mitigate risks before engagement drops
Requirements
- Minimum of five years of experience in enterprise SaaS
- At least three years of experience in Customer Success, Technical Account Management, or support roles
- Demonstrated ability to manage large account portfolios and cultivate executive-level relationships
- Strong communication, presentation, and organizational abilities
- Experience handling escalations while preserving positive client experiences
- Working knowledge of case management and CRM tools such as Salesforce and Jira
- Technical familiarity with email security products, networking, and internet technologies
Qualifications
- Bachelor degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
Core Skills
Benefits
- Bonus or incentive compensation eligibility
- Equity eligibility
- Comprehensive benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this job?
The position is remote and focuses on the Mid-Market Florida region.
What is the salary range for the Customer Success Manager role?
The base salary ranges from $119,040 to $140,000 USD per year, with potential eligibility for equity, bonuses, and a comprehensive benefits package.
What level of experience is required?
Candidates must have at least five years of experience in enterprise SaaS, including a minimum of three years in Customer Success, technical account management, or support roles.
What employment type is this?
This is a full-time employment opportunity.
Sample Interview Questions
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