Remote opportunity at
CodekeeperCustomer Success Specialist (LegalTech)
Codekeeper is seeking a Customer Success Specialist (LegalTech) for a remote, full-time position. Founded by technology professionals, Codekeeper provides software escrow solutions designed to mitigate third-party…
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About This Role
Codekeeper is seeking a Customer Success Specialist (LegalTech) for a remote, full-time position. Founded by technology professionals, Codekeeper provides software escrow solutions designed to mitigate third-party business risks in the cloud era. This multidisciplinary role sits at the crossroads of client communication, technical support, and legal document review. The person in this position acts as a primary link between Codekeeper and its clients, ensuring user satisfaction and retention. Responsibilities span…
Job Description
Codekeeper is seeking a Customer Success Specialist (LegalTech) for a remote, full-time position. Founded by technology professionals, Codekeeper provides software escrow solutions designed to mitigate third-party business risks in the cloud era. This multidisciplinary role sits at the crossroads of client communication, technical support, and legal document review.
The person in this position acts as a primary link between Codekeeper and its clients, ensuring user satisfaction and retention. Responsibilities span across addressing inquiries, assisting with technical configurations for source code management platforms, guiding prospective clients, and preparing reports. Additionally, the role involves drafting legal agreements tailored to client requirements, which are then reviewed by a manager prior to delivery.
This position is well-suited for a detail-oriented professional who thrives in a fast-paced environment and possesses strong organizational skills. Codekeeper operates as a remote-first organization with a central office located in The Hague.
Responsibilities
- Receive and resolve user and lead inquiries regarding services and account management
- Assist customers with setting up connections between source code management platforms and internal systems
- Engage with potential clients via email and website chat to guide them through available services
- Inspect provided information and draft reports for clients
- Draft legal documents and agreements based on customer requirements for managerial review
Requirements
- Familiarity with LegalTech concepts
- Proficiency in drafting legal documents
- Excellent written English communication skills
- Proficiency in modern web tools such as Google Docs and similar platforms
- Analytical thinking and a proactive attitude
- Strong organizational skills and attention to detail
- Ability to adapt and multitask in a fast-paced setting
Qualifications
- Prior experience in customer success or a similar role
- Exposure to working with diverse companies across various industries and sizes
Core Skills
Benefits
- Collaborate with passionate and fun-loving colleagues
- Startup mindset offering growth opportunities
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- Supportive team environment that emphasizes open communication and direct feedback
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Codekeeper is a remote-first company with a central office in The Hague, and this role is remote.
What is the employment type?
The posting specifies a full-time employment type.
What salary does this position offer?
The salary is not stated in the job posting.
How do I apply for this role?
Applicants should send an application explaining how they wish to fill the position, addressing the work done at Codekeeper, introducing themselves as a colleague, and written in either Dutch or English.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.