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VercelCustomer Support Engineer
Vercel, known as the agentic infrastructure company, is hiring a remote Customer Support Engineer for a full-time position. The company develops software used by millions of…
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About this role
Customer Support Engineer at Vercel is a full-time role. Work arrangement: Remote. Location: Applicants in Australia only. No salary is shown in this listing. It was posted on Oct 29, 2026. This listing is paused and not taking applications at the moment.
Job Description
Vercel, known as the agentic infrastructure company, is hiring a remote Customer Support Engineer for a full-time position. The company develops software used by millions of developers and organizations globally, including OpenAI, PayPal, Ramp, and Supreme. In this role, you will help users navigate technical inquiries and platform issues while building engineering solutions to enhance the overall customer experience.
This position involves managing support cases across various channels, collaborating with the community, developing internal tools, and specializing in a specific product area. The role requires a strong focus on root-cause analysis, documentation improvement, and partnership with Customer Success Managers on Enterprise accounts. Candidates must possess a background in frontend development and cloud technologies, alongside exceptional written and verbal communication skills.
Vercel operates as a fully remote team dispersed around the world. Team members must be willing to participate in a rotation that includes evening, weekend, and on-call shifts. Vercel encourages individuals to apply even if they do not meet every listed qualification.
Responsibilities
- Manage and resolve support tickets for all platform users
- Address customer problems outside of standard case channels
- Engage with the community to offer guidance and assistance
- Build and enhance internal tooling in collaboration with engineering
- Perform engineering tasks on a consistent basis
- Own a dedicated product area within the support team
- Update and refine internal policies, processes, and documentation
- Support Customer Success Managers with Enterprise-level requests
Requirements
- Frontend development experience, ideally utilizing React and Next.js
- Solid grasp of serverless computing and cloud technologies
- Commitment to engineering root-cause solutions for technical problems
- Exceptional oral and written communication abilities
- Readiness to operate within a global, fully remote team
- Availability to cover a weekend and on-call schedule rotation
Qualifications
- Background in backend development, specifically with Node.js
- Familiarity with a Saturday through Tuesday schedule
- Experience configuring CDNs and cloud infrastructure
- Familiarity with monorepos or custom CI/CD pipelines
- Strong understanding of DNS with the ability to explain it clearly
- Experience with incident management and procedural communication
- Ability to mentor other team members
Core Skills
Benefits
- Competitive salary and stock options
- Inclusive healthcare package for US employees
- Flexible, 100% remote work environment with a global team
- Mentorship opportunities and funding for events to build skills and networks
- Unlimited paid time off with a recommended four weeks per year
- Generous gear credit
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is 100% remote with teammates located around the world.
What are the working hours or schedule requirements?
You must be comfortable with evening, weekend, and on-call work based on a rota system. There is also an optional higher-compensated Saturday through Tuesday schedule.
What salary and benefits does Vercel offer?
The posting does not specify an exact salary amount, but notes competitive compensation, stock options, an inclusive healthcare package for US staff, unlimited PTO, mentorship, event funding, and a gear credit.
What technical background is required?
You need frontend development experience (ideally with React and Next.js), a firm understanding of cloud technologies and serverless computing, and a desire to engineer solutions to root causes.
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