Opportunity at
ExperianCustomer Support II (Voice Process)
Experian seeks a Customer Support II (Voice Process) to join its call center operations in Hyderabad. This full-time, on-site role reports to customer care supervisors and…
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About This Role
Experian seeks a Customer Support II (Voice Process) to join its call center operations in Hyderabad. This full-time, on-site role reports to customer care supervisors and is suitable for individuals with a background in inbound customer service who can handle consumer grievances and disputes. The position involves managing inbound telephone communications across various business lines to support consumer satisfaction. Responsibilities include answering general questions, managing fraud alert requests, processing credit…
Job Description
Experian seeks a Customer Support II (Voice Process) to join its call center operations in Hyderabad. This full-time, on-site role reports to customer care supervisors and is suitable for individuals with a background in inbound customer service who can handle consumer grievances and disputes.
The position involves managing inbound telephone communications across various business lines to support consumer satisfaction. Responsibilities include answering general questions, managing fraud alert requests, processing credit and score reports, and analyzing consumer disputes. Specialists must determine the nature of each issue, provide education on dispute management, and route requests to specialized teams when advanced handling is necessary. Team members also contact financial institutions to obtain supporting evidence for investigations, maintain database accuracy, and follow guidelines outlined in the Fair Credit Reporting Act and relevant credit regulations. Workers must also engage in professional development to keep up to date with industry knowledge and operational procedures.
Responsibilities
- Receive inbound calls across different lines of business
- Interpret reports, respond to general inquiries, and assist with fraud alert requests
- Process credit and score reports
- Analyze and interpret written or verbal consumer grievances and disputes
- Route requests to specialized departments for advanced handling when needed
- Educate consumers on dispute management and provide options for immediate resolution
- Process dispute requests requiring direct contact with financial institutions for further investigation and proof
- Maintain database integrity by ensuring accuracy and data quality
- Process all requests in accordance with the Fair Credit Reporting Act and appropriate credit regulations
- Participate in professional development activities to stay current on standard operating procedures and industry knowledge
Requirements
- Graduate degree
- One year of inbound call handling experience
- Excellent oral and written English communication skills
- Commitment to delivering professional, customer-focused service
- Ability to work effectively in a high-volume, fast-paced operational environment
- Proficiency in multitasking, time management, and navigating computer systems
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for the Customer Support II role?
The position is based at Experian's call center in Hyderabad and is on-site.
What are the core educational and experience requirements for applicants?
Applicants must hold a graduate degree and have at least one year of inbound call handling experience, along with strong English communication skills and computer proficiency.
What is the salary for this position?
The job posting does not specify the salary for this role.
What is the employment type?
The posting specifies that this is a full-time position.
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