Opportunity at
WiseCustomer Support Specialist (English speaking)
Wise seeks a full-time Customer Support Specialist for an on-site hybrid schedule requiring at least three days per week in the office. In this role, you…
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About This Role
Wise seeks a full-time Customer Support Specialist for an on-site hybrid schedule requiring at least three days per week in the office. In this role, you will take charge of complex customer cases, handle difficult conversations with empathy, collaborate with specialized teams such as KYC and Payment Operations, and assist your peers. Wise operates in the financial technology sector to build money movement services without borders. This position is suited…
Job Description
Wise seeks a full-time Customer Support Specialist for an on-site hybrid schedule requiring at least three days per week in the office. In this role, you will take charge of complex customer cases, handle difficult conversations with empathy, collaborate with specialized teams such as KYC and Payment Operations, and assist your peers. Wise operates in the financial technology sector to build money movement services without borders.
This position is suited for independent self-starters who possess strong English language skills, can maintain composure during high-stakes interactions, and are legally authorized to work in Hungary. Team members must be available for a 40-hour work week across a variety of shifts.
Responsibilities
- Manage and resolve complex customer cases with high accuracy
- Communicate professionally via phone, chat, and email during challenging customer interactions
- Escalate issues appropriately to specialized teams including payment operations, complaints, and KYC
- Assist colleagues as a point of contact and share knowledge with the wider team
- Provide feedback on product health and processes to help improve the customer journey
- Cover various shifts according to business and customer needs
Requirements
- Minimum one year of experience in customer support
- Proven background in multi-channel support covering phone, chat, and email
- Typing speed of at least 45 words per minute
- C1 level verbal and written English proficiency
- Legal authorization to work in Hungary
- Availability to work 40 hours per week across a variety of shifts
- Compliance with the office-first policy of working from the office at least 3 days per week
Qualifications
- Prior experience working in fintech
- Experience in a high-volume support setting
- Mastery across phone, chat, and email support channels
Core Skills
Benefits
- Gross monthly salary of 690,000 HUF
- RSUs in a rapidly growing company
- Flexible working model
- Annual self-development budget
- Paid six-week sabbatical leave after four years of service
- 28 days of vacation annually
- Three personal Me days annually
- One annual volunteer day
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Customer Support Specialist role?
The gross monthly salary for this position is 690,000 HUF.
Is this position remote?
No, the role follows an office-first policy that requires working from the office at least three days per week.
What are the working hours?
The position is full-time at 40 hours per week and requires covering a variety of shifts.
What is the hiring process for this position?
The hiring process consists of a CV application review, an online skills assessment called the Maki Assessment, and an interview with the team.
Are there specific location or work authorization rules?
Candidates must be legally authorized to work in Hungary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
