Remote opportunity at
Who Gives A CrapDigital Experience Lead (CX)
Who Gives A Crap is a purpose-led business that creates eco-friendly products and donates half of its profits to global sanitation and clean water initiatives. Operating…
Career Tools
About This Role
Who Gives A Crap is a purpose-led business that creates eco-friendly products and donates half of its profits to global sanitation and clean water initiatives. Operating with a team across multiple international hubs, the organization aims to scale its annual donations significantly in the coming years. The company is currently hiring a remote Digital Experience Lead (CX) to manage and optimize the technology stack utilized by the Customer Experience team.…
Job Description
Who Gives A Crap is a purpose-led business that creates eco-friendly products and donates half of its profits to global sanitation and clean water initiatives. Operating with a team across multiple international hubs, the organization aims to scale its annual donations significantly in the coming years. The company is currently hiring a remote Digital Experience Lead (CX) to manage and optimize the technology stack utilized by the Customer Experience team.
In this role, the selected candidate will take ownership of the CX technology roadmap, determining which tools to keep, replace, or introduce. Responsibilities include building AI-powered workflows and automations to reduce manual tasks, collaborating with IT and Digital Product teams, and managing one direct report. This position is ideal for an autonomous professional who can assess technology effectively, design strategic roadmaps, and improve internal operational processes during a growth phase.
Responsibilities
- Manage the technology roadmap and tool stack for the Customer Experience team, including platforms such as Zendesk, Sprout, and Zapier
- Evaluate current tools to decide whether to retain, replace, or consolidate overlapping applications
- Design and build automations and AI-powered workflows to eliminate repetitive tasks
- Collaborate closely with IT and Digital Product departments to implement new tools
- Manage, lead, and mentor one direct report
- Partner with the Analytics and Insights team to restructure issue-type taxonomies
- Evaluate vendor renewals against costs and propose alternative options
Requirements
- Experience leading a team and making independent operational decisions
- Familiarity with CX platforms and tools such as Zendesk, Sprout, Zapier, Kodif, or similar systems
- Practical day-to-day experience using AI tools and integrating them into customer-facing or automation workflows
Core Skills
Benefits
- Competitive and market-informed salaries
- Healthcare support tailored for team members globally
- Generous paid leave
- Tailored learning and development opportunities
- Free toilet paper
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote.
What is the employment type?
The source posting does not explicitly state the employment type.
What salary is offered for the Digital Experience Lead role?
The salary is not specified in the job posting, though the employer offers competitive, market-informed compensation.
What experience is required with AI tools?
Candidates must be comfortable and confident using AI day-to-day, with the ability to apply it practically to automations and customer-facing workflows.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.