Remote opportunity at
ServiceNowDirector, CRM Sales - HCLS
ServiceNow is seeking a Director of CRM Sales to lead its Healthcare Life Sciences (HCLS) enterprise vertical. Founded in San Diego in 2004, ServiceNow operates as…
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About This Role
ServiceNow is seeking a Director of CRM Sales to lead its Healthcare Life Sciences (HCLS) enterprise vertical. Founded in San Diego in 2004, ServiceNow operates as a global cloud computing platform provider that utilizes AI-enhanced technology to connect systems, processes, and people for thousands of customer organizations. This remote-based role is suited for an experienced sales leader capable of driving rapid new business growth, shaping regional go-to-market strategies, and managing…
Job Description
ServiceNow is seeking a Director of CRM Sales to lead its Healthcare Life Sciences (HCLS) enterprise vertical. Founded in San Diego in 2004, ServiceNow operates as a global cloud computing platform provider that utilizes AI-enhanced technology to connect systems, processes, and people for thousands of customer organizations. This remote-based role is suited for an experienced sales leader capable of driving rapid new business growth, shaping regional go-to-market strategies, and managing direct CRM sales teams.
In this position, the director will oversee territory development, accurately report forecasts and pipelines, and meet annual sales targets. The successful candidate will build strong cross-functional relationships with solution consulting, business units, professional services, marketing, and executive leadership while retaining and expanding the existing customer base.
Responsibilities
- Build and direct a team of CRM Sales Executives to accelerate new business sales growth within the assigned region
- Collaborate with Sales Operations to formulate regional go-to-market strategies and analyze the competitive landscape
- Engage in territory planning, relationship cultivation, and opportunity development to assist field sales teams
- Recruit, mentor, and coach sales team members while setting clear performance expectations through territory and quota definitions
- Manage and deliver precise forecasts and pipeline reports to the business
- Meet quarterly and annual sales objectives
- Participate in C-level meetings to comprehend customer business requirements
- Partner with solution consulting, professional services, marketing, business units, and executive leadership
- Engage in non-sales customer interactions to retain accounts and foster a strong customer experience
Requirements
- Demonstrated background and industry knowledge in Enterprise Healthcare Life Sciences
- Extensive history of new business sales achievements, including C-level negotiation and presentation skills
- Experience recruiting, managing, and coaching sales teams
- Strategic, analytical, and financial planning skills to fulfill quotas and goals
- Accountability for accurate CRM reporting, forecasts, and opportunity reviews
- Familiarity with driving sales processes and building relationships with sales operations
- Understanding of IT business drivers and enterprise requirements
- Experience leveraging or thinking critically about integrating artificial intelligence into workflows, decision-making, or problem-solving
Qualifications
- Current residence in a major US metro area within driving distance of a ServiceNow office strongly preferred
- Established partner relationships, networks, and a track record of expanding revenue streams through partner ecosystems
Core Skills
Benefits
- Base salary ranging from USD 167,900 to 249,775 per year for positions located in the Bay Area
- Equity and variable or incentive compensation structure such as On Target Earnings
- Health plans including flexible spending accounts
- 401(k) plan featuring a company match
- Employee Stock Purchase Plan (ESPP)
- Matching donations
- Flexible time away plan and family leave programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting lists the employment type and remote status as remote, though residing in a major US metro area within driving distance of a ServiceNow office is strongly preferred.
What is the salary range for this role?
For positions located in the Bay Area, the base pay ranges from $167,900 to $249,775 per year, supplemented by equity, incentive compensation, and benefits.
What industry background is required?
Candidates must demonstrate success and industry knowledge in Enterprise Healthcare Life Sciences (HCLS).
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.