Remote opportunity at
ServiceNowSales Director - CRM Sales
ServiceNow is seeking a Sales Director - CRM Sales to lead a direct team of CRM Sales Executives. ServiceNow operates as an AI platform designed to…
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About This Role
ServiceNow is seeking a Sales Director - CRM Sales to lead a direct team of CRM Sales Executives. ServiceNow operates as an AI platform designed to unite workflows, data, and artificial intelligence for business automation. This full-time, remote role suits a sales leader experienced in driving regional revenue growth, coaching sales professionals, and building strategic partnerships. The person in this position will shape the regional go-to-market strategy, manage accurate pipeline…
Job Description
ServiceNow is seeking a Sales Director - CRM Sales to lead a direct team of CRM Sales Executives. ServiceNow operates as an AI platform designed to unite workflows, data, and artificial intelligence for business automation. This full-time, remote role suits a sales leader experienced in driving regional revenue growth, coaching sales professionals, and building strategic partnerships.
The person in this position will shape the regional go-to-market strategy, manage accurate pipeline forecasting, and engage directly with C-level clients. Responsibilities include territory planning, quota establishment, and fostering collaboration across internal business units, professional services, solution consulting, marketing, and the partner network. The ideal candidate brings extensive background in generating new business, financial acumen, and familiarity with integrating artificial intelligence into operational workflows.
ServiceNow is an equal opportunity employer committed to an inclusive hiring process.
Responsibilities
- Build and direct a team of CRM Sales Executives to accelerate regional business growth
- Formulate and execute regional sales strategies alongside Sales Operations for market entry and competitive positioning
- Engage in territory planning, relationship building, and opportunity development to support field sales teams in deal closures
- Recruit, mentor, and coach sales team members while establishing performance expectations, quotas, and territory boundaries
- Produce and maintain accurate pipeline and forecast reports for leadership
- Meet quarterly and annual sales objectives
- Participate in C-level customer meetings to understand IT and business requirements
- Collaborate with solution consulting, professional services, marketing, business units, partners, and executive leadership
- Engage existing customers through non-sales activities to retain accounts and foster a positive customer experience
- Drive pipeline generation activities created by marketing or partner ecosystems and travel as necessary
Requirements
- Extensive background in securing new business sales, including negotiation and presentation capabilities at the executive level
- Demonstrated ability to recruit, manage, and coach high-performing sales teams
- Strong financial and analytical planning skills to establish and achieve quotas and goals
- Experience managing CRM reports, opportunity inspections, and quarterly forecasts
- Familiarity with driving sales processes and collaborating closely with Sales Operations
- Comprehension of business drivers and high-level IT concepts
- Aptitude for cultivating long-term strategic relationships with senior stakeholders
- Capacity to adapt to a fast-paced, rapidly expanding work environment
- Demonstrated business and financial acumen
- Experience building collaborative, self-motivated sales teams focused on overachievement
- Established partner relationships and networks to expand revenue streams and territory development
Qualifications
- Experience utilizing or evaluating the integration of artificial intelligence into work processes, decision-making, problem-solving, and workflow automation
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the job posting lists the employment location as remote, with work personas determined by ServiceNow based on company policies and distance to the nearest office.
What employment type is this role?
This is a full-time position.
What is the salary for this role?
The salary is not stated in the job posting.
What are the core duties of the Sales Director?
The Sales Director is responsible for building and mentoring a team of CRM Sales Executives, driving regional sales strategy, meeting annual and quarterly revenue targets, managing accurate forecasts, and engaging with C-level clients and partner ecosystems.
How can candidates request accommodations for the application process?
Candidates who need a reasonable accommodation to complete the application process can contact the employer by email for assistance.
Sample Interview Questions
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