Remote opportunity at
ServiceNowSenior CRM Account Executive
ServiceNow is hiring a remote Senior CRM Account Executive for a full-time sales position. Founded on the mission to eliminate tedious busywork through automation, ServiceNow operates…
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About This Role
ServiceNow is hiring a remote Senior CRM Account Executive for a full-time sales position. Founded on the mission to eliminate tedious busywork through automation, ServiceNow operates an AI platform that unifies workflows, data, and artificial intelligence for business reinvention. This role is tailored for seasoned sales professionals possessing technical aptitude, curiosity, and confidence to drive enterprise business transformations. The selected candidate will focus on selling CRM solutions to line of…
Job Description
ServiceNow is hiring a remote Senior CRM Account Executive for a full-time sales position. Founded on the mission to eliminate tedious busywork through automation, ServiceNow operates an AI platform that unifies workflows, data, and artificial intelligence for business reinvention.
This role is tailored for seasoned sales professionals possessing technical aptitude, curiosity, and confidence to drive enterprise business transformations. The selected candidate will focus on selling CRM solutions to line of business leaders across call centers, customer service divisions, field operations, Revenue Operations, and sales departments. Responsibilities include building strategic account plans, managing client relationship mapping, collaborating with virtual teams, acting as a trusted advisor, and leading customer business reviews.
The position requires a candidate willing to travel up to 50 percent of the time. ServiceNow provides an inclusive environment and handles reasonable accommodation requests through designated communication channels. Employment is subject to export control regulations and required government approvals where applicable.
Responsibilities
- Sell solutions to line of business owners within call centers, customer service, field operations, Revenue Operations, and sales organizations
- Establish and nurture relationships with customer executives and decision-makers to understand purchasing processes and CRM priorities
- Formulate territory and account plans highlighting key customers, growth pathways, and tactical actions
- Manage client relationship mapping and coordinate account strategies across virtual teams including sales specialists, solutions consultants, partners, and marketing resources
- Serve as a trusted advisor by guiding clients on utilizing ServiceNow CRM to reach business goals
- Conduct Customer Business Reviews to evaluate adoption, understand objectives and use cases, and uncover expansion avenues
Requirements
- Possess at least 10 years of sales background within software or solutions sales organizations
- Demonstrate past success selling CRM or adjacent solutions such as S2P, Q2C, or FSM to enterprise clients
- Bring experience in building trusted connections with clients, prospective buyers, and internal teams
- Show a proven history of generating new business, conducting deal negotiations, and sustaining C-level relationships
- Display a track record of high quota achievement and meeting annual sales goals consistently
- Exhibit experience utilizing or thinking critically about integrating artificial intelligence into decision-making, workflows, and problem-solving
- Demonstrate a focus on customer success within a team-oriented culture
- Maintain a willingness to travel up to 50 percent
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, the posting lists the location as remote, though the employer utilizes work personas and requires up to 50% travel.
What is the salary for this position?
The salary is not stated in the job posting.
What experience is required to apply?
Applicants must have 10 or more years of sales experience in a software or solutions sales organization, along with a track record of high quota attainment.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.