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Grafana LabsDirector, Observability Architects (Americas) | USA | Remote
Grafana Labs is hiring a remote Director of Observability Architects for the Americas region. The company provides a fully managed observability platform built on open source…
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About This Role
Grafana Labs is hiring a remote Director of Observability Architects for the Americas region. The company provides a fully managed observability platform built on open source standards, serving thousands of organizations worldwide. In this position, you will direct market-aligned technical experts who assist clients throughout their onboarding, platform adoption, and expansion journeys. This opportunity involves shaping regional strategy, collaborating closely with sales leadership, and acting as an executive sponsor for…
Job Description
Grafana Labs is hiring a remote Director of Observability Architects for the Americas region. The company provides a fully managed observability platform built on open source standards, serving thousands of organizations worldwide. In this position, you will direct market-aligned technical experts who assist clients throughout their onboarding, platform adoption, and expansion journeys.
This opportunity involves shaping regional strategy, collaborating closely with sales leadership, and acting as an executive sponsor for key accounts. You will manage a team of managers, foster talent development, and help establish new standards for customer success in the observability industry. The position suits leaders with extensive experience in the high-tech sector who possess both management credentials and deep technical expertise in monitoring technologies.
Grafana Labs operates as a fully distributed entity with personnel spread across over forty countries. Team members benefit from a collaborative environment that values autonomy, transparency, and innovation. The salary for this United States position falls between USD 310,000 and 370,000 per year in On-Target Earnings, augmented by restricted stock units.
Responsibilities
- Direct regional daily operations, planning, execution, and outcomes based on guidance from leadership
- Oversee metrics related to client adoption, retention, expansion, reporting, and escalations
- Collaborate with sales leadership in the Americas on customer programs, community events, and marketing initiatives
- Serve as an executive sponsor for key accounts to guarantee success and gather operational feedback
- Utilize advanced artificial intelligence tooling while maintaining human oversight and contact
- Recruit, mentor, ramp, and manage the performance of Observability Architects from diverse backgrounds
- Communicate regularly with clients and internal personnel to supply feedback regarding products and competition
- Develop internal and external content and enablement materials with the team
Requirements
- Minimum of 3 years of experience leading a team
- Minimum of 5 years of experience in the high-tech sector holding customer-facing and leadership positions
- Experience operating as a manager-of-managers with strong coaching capabilities
- Demonstrated background in mentoring personnel and managing performance
- In-depth technical knowledge and a commitment to retaining those skills
- Background in open-source or cloud-first go-to-market programs
- Familiarity with the observability market, specifically Grafana or competitor monitoring solutions
- Strong verbal and written communication skills suitable for a distributed environment
Core Skills
Benefits
- On-Target Earnings ranging from USD 310,000 to 370,000 per year
- Restricted Stock Units providing ownership in company success
- Global annual leave policy providing 30 days of paid time off per year
- Grafana Shutdown Days utilizing 3 days of the annual leave entitlement for company-wide disconnection
- In-person onboarding program upon hire
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Grafana Labs operates as a 100% remote company with personnel located across more than 40 countries.
What is the salary for this role?
The On-Target Earnings compensation range for this United States-based position is USD 310,000 to 370,000 per year, which includes Restricted Stock Units.
What experience is required to apply?
Candidates must have at least 3 years of team leadership experience, 5 years of experience in the high-tech industry in customer-facing and leadership roles, and prior experience as a manager-of-managers.
How many vacation days does the company offer?
Grafana Labs provides a global annual leave policy of 30 days per annum, which includes 3 days reserved for company shutdown periods.
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