Remote opportunity at
ServiceNowDirector of Expert Services, Security and Risk
ServiceNow operates as an AI platform for enterprise business reinvention, connecting data, workflows, and artificial intelligence to help organizations optimize their operations. The company is currently…
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About This Role
ServiceNow operates as an AI platform for enterprise business reinvention, connecting data, workflows, and artificial intelligence to help organizations optimize their operations. The company is currently hiring a Director of Expert Services, Security and Risk to lead service delivery execution for customers across the US and Canada. In this leadership position, the director will oversee senior-level technical consultants and Business Process Consultants while spearheading strategic initiatives. The role involves driving…
Job Description
ServiceNow operates as an AI platform for enterprise business reinvention, connecting data, workflows, and artificial intelligence to help organizations optimize their operations. The company is currently hiring a Director of Expert Services, Security and Risk to lead service delivery execution for customers across the US and Canada.
In this leadership position, the director will oversee senior-level technical consultants and Business Process Consultants while spearheading strategic initiatives. The role involves driving security adoption, risk mitigation, and compliance excellence for enterprise clients using the ServiceNow Security and Risk product portfolio.
Key duties encompass managing regional sales strategies, hitting revenue targets, and collaborating with internal teams like Product Excellence and the Acceleration and Modernization group to roll out AI-powered automation tools. The incumbent will build strong executive relationships with Chief Information Security Officers, Chief Risk Officers, and other corporate leaders, guiding security transformation roadmaps and ensuring high standards of delivery quality. Up to 40% annual travel is required based on business needs.
Responsibilities
- Manage delivery execution for technical consultants and Business Process Consultants across the US and Canada
- Partner with the Acceleration & Modernization team to roll out AI-powered security and risk automation capabilities
- Collaborate with the Practice leader to develop and execute a business plan for Security and Risk Services focusing on market expansion and customer success
- Work with Product Excellence to establish global standards on best practices and new product introductions
- Lead regional sales strategies and achieve or exceed portfolio revenue targets
- Build and maintain relationships with executive customer stakeholders including CISOs, Chief Risk Officers, and CIOs
- Establish and oversee delivery quality standards from sales support through hyper-care for internal teams and delivery partners
- Monitor delivery metrics and team performance to improve operational efficiency and consultant productivity
- Travel up to 40% annually based on business and customer needs
- Coordinate cross-functional initiatives with Product, Sales, Marketing, Training, Sales Enablement, and Partner organizations
- Mentor ServiceNow security consultants and partner resources to build practice capability
Requirements
- Possess at least 12 years of leadership experience in Enterprise Security Services, Risk Management Consulting, Customer Success, and Governance Risk & Compliance
- Demonstrate consulting experience within global, enterprise-scale organizations focused on managed delivery of security operations, risk management, or compliance
- Show a deep understanding of the security and risk management landscape, platform capabilities, and regulatory requirements
- Have expertise in scaling technical consulting teams and delivery organizations in cloud-based or SaaS environments
- Demonstrate executive-level communication and influencing abilities with stakeholders such as CISOs and CIOs
Qualifications
- ServiceNow security and risk management experience is highly desirable
- ServiceNow security and risk management certifications are highly desirable
- Experience leading cross-functional teams across Product, Marketing, Training, Sales, Sales Enablement, and external partner organizations
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for this role?
The position is designated as remote.
What is the employment type for this position?
The position is full-time.
Does the posting specify the salary?
No, the salary is not stated in the source posting.
How much travel is expected for this job?
The role requires travel of up to 40% annually based on business and customer needs.
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