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AngkasDriver Operations Associate
Angkas is a ride-hailing platform operating in the Philippines with over 8 million downloads and a network of thousands of biker-partners, aiming to provide safe and…
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About This Role
Angkas is a ride-hailing platform operating in the Philippines with over 8 million downloads and a network of thousands of biker-partners, aiming to provide safe and reliable transportation solutions. The company is currently hiring a Driver Operations Associate (DREX Associate) to join its team on-site. This role focuses on the Driver Journey & Success department, establishing foundations to ensure a positive and long-term experience for drivers. The position involves writing…
Job Description
Angkas is a ride-hailing platform operating in the Philippines with over 8 million downloads and a network of thousands of biker-partners, aiming to provide safe and reliable transportation solutions. The company is currently hiring a Driver Operations Associate (DREX Associate) to join its team on-site. This role focuses on the Driver Journey & Success department, establishing foundations to ensure a positive and long-term experience for drivers.
The position involves writing and scheduling driver announcements, monitoring communication channels, addressing support requests, and handling escalations. The associate will also create training content to enhance driver professionalism and platform knowledge, track engagement metrics, and run retention initiatives. Responsibilities further include conducting focus group discussions to identify driver needs, executing loyalty programs, following company policies, and meeting targets assigned by management.
Responsibilities
- Draft and schedule driver updates, tips, and announcements on a daily or weekly basis
- Monitor driver inboxes and group chats to track issues, trends, and support requests
- Manage inbound inquiries, support escalations, and issue resolution
- Develop learning materials to foster driver professionalism, customer service, and platform proficiency
- Track training completion rates, engagement levels, and share learning visuals in group chats
- Monitor daily driver activity and engagement metrics to spot disengagement
- Reach out to inactive or low-performing drivers to provide targeted support
- Design and execute driver loyalty programs
- Organize focus group discussions to discover driver pain points and needs
- Follow internal company policies and procedures
- Meet or surpass key objectives and targets set by supervisors
Requirements
- Possess an active driver's license
- Know how to operate a 4-wheel vehicle
- Hold a bachelor's degree in any related field
- Bring at least one year of experience in operations management within transportation, logistics, fleet, employee relations, or paralegal fields
- Demonstrate strong communication skills and computer literacy
- Utilize Google Sheets for data analysis and reporting
Core Skills
Benefits
- Enjoy scheduling flexibility and freedom
- Maintain a balanced lifestyle between career and personal life
- Access complimentary meals and gym facilities
- Encounter opportunities for rapid career growth and promotion
- Receive a competitive salary with potential for pay increases
- Operate within a fast-moving start-up environment
- Collaborate with a multicultural and diverse team
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The source posting explicitly states that the role is on-site.
What qualifications are required for the Driver Operations Associate position?
Candidates must possess an active driver's license, the ability to operate a 4-wheel vehicle, a bachelor's degree in a related course, and at least one year of operations management experience in transportation, logistics, fleet, employee relations, or paralegal work. Good communication and Google Sheets skills are also required.
What is the salary for this position?
The specific salary is not stated in the job posting, though the company offers a competitive salary with opportunities for pay increases.
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