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Customer.ioEmail Deliverability Specialist
Customer.io seeks an Email Deliverability Specialist to join its technical support team and help clients successfully reach the inbox. Customer.io runs an automation platform utilized by…
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About This Role
Customer.io seeks an Email Deliverability Specialist to join its technical support team and help clients successfully reach the inbox. Customer.io runs an automation platform utilized by over 9,000 businesses to dispatch billions of messages daily using real-time behavioral data. In this role, the professional will diagnose sending complications, audit sender setups, and advise clients on industry standards. This position involves partnering closely with engineering, customer success, and technical support teams…
Job Description
Customer.io seeks an Email Deliverability Specialist to join its technical support team and help clients successfully reach the inbox. Customer.io runs an automation platform utilized by over 9,000 businesses to dispatch billions of messages daily using real-time behavioral data. In this role, the professional will diagnose sending complications, audit sender setups, and advise clients on industry standards.
This position involves partnering closely with engineering, customer success, and technical support teams to resolve complex technical issues, address policy compliance, and share insights across the organization. Ideal candidates possess strong interpersonal skills, a capability for scaling operations, and a commitment to continuous learning.
Responsibilities
- Serve as a primary deliverability advisor to clients, managing difficult cases through complete resolution
- Lead client calls when direct conversations regarding compliance or deliverability are necessary
- Review sender configurations and track domain and IP reputation using authentication protocols and provider tools
- Investigate technical matters alongside the engineering division and relay emerging case trends to product teams
- Identify violations of acceptable use policies and discuss compliance standards directly with senders
- Coach internal support staff and customer success personnel on deliverability topics
- Create documentation, help content, and training resources to scale support operations
Requirements
- Possess two to four years of deliverability background at a marketing automation platform, B2B SaaS organization, or mid-size to large ESP
- Demonstrate deep understanding of email authentication standards and infrastructure components
- Show proficiency with provider data feeds and third-party monitoring platforms
- Maintain working knowledge of email compliance and acceptable use policies
- Located within the United States or Canada
Qualifications
- Participate in industry deliverability communities such as M3AAWG or ESPC
- Bring experience collaborating directly with customer success departments
Core Skills
Benefits
- Starting salary ranging between $102,000 and $110,000 USD annually depending on experience
- Full coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families
- Sixteen weeks of paid parental leave
- Unlimited paid time off
- Stipends designated for remote work and wellness
- Dedicated professional development budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Email Deliverability Specialist role?
The starting salary falls between $102,000 and $110,000 USD per year, subject to adjustments based on experience and market rates.
Where must applicants be located?
Candidates are required to be located in the United States or Canada.
What benefits are included with this position?
Customer.io offers 100% premium coverage for medical, dental, vision, mental health, and supplemental insurance for employees and their families. Additional benefits include 16 weeks of paid parental leave, unlimited paid time off, wellness and remote work stipends, and a professional development budget.
What experience is required to apply?
Applicants need two to four years of email deliverability experience at a B2B SaaS company, marketing automation platform, or mid-size to large ESP, along with strong knowledge of email authentication and infrastructure.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
