Remote opportunity at
ElevenlabsCustomer Support Specialist
ElevenLabs, an artificial intelligence research and product company backed by prominent investors and valued at $22B, is hiring a Customer Support Specialist for a remote contract…
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About This Role
ElevenLabs, an artificial intelligence research and product company backed by prominent investors and valued at $22B, is hiring a Customer Support Specialist for a remote contract position. The company builds human-like AI voice models and platforms spanning agents, creative tools, and developer APIs used by millions of individuals and large enterprises like Meta and Deutsche Telekom. This role suits individuals who enjoy troubleshooting complex technical challenges, communicating with users, and…
Job Description
ElevenLabs, an artificial intelligence research and product company backed by prominent investors and valued at $22B, is hiring a Customer Support Specialist for a remote contract position. The company builds human-like AI voice models and platforms spanning agents, creative tools, and developer APIs used by millions of individuals and large enterprises like Meta and Deutsche Telekom.
This role suits individuals who enjoy troubleshooting complex technical challenges, communicating with users, and safeguarding community safety. The Customer Support Specialist serves as a vital bridge between users and the organization, advocating for customer needs while ensuring platform guidelines are met. Team members operate in an environment emphasizing rapid experimentation, autonomous execution, and minimal bureaucracy.
Responsibilities
- Address and resolve customer support tickets swiftly and empathetically to ensure a seamless experience
- Troubleshoot technical issues by applying technical expertise to deliver straightforward solutions
- Update and contribute to help center documentation so users can access timely information
- Act as a liaison between users and the company to give customers a voice internally
- Monitor user-generated content to ensure adherence to community guidelines and platform standards
- Review and moderate the voice library to uphold high quality
Requirements
- Possess two to three years of technical customer support experience within SaaS or a fast-growing technology company
- Have background working in startup environments with global, remote teams
- Demonstrate experience diagnosing technical problems tied to APIs or browser errors
- Maintain a detail-oriented focus on producing high-quality work
- Operate autonomously with an execution-focused mindset
- Show a general interest in artificial intelligence and technology
Qualifications
- Prior experience as an active user of ElevenLabs
Core Skills
Benefits
- Annual discretionary stipend dedicated to professional development
- Annual discretionary stipend for meeting with colleagues
- Invitation to the annual company offsite event
- Monthly co-working stipend for individuals situated away from primary hubs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that this contracting role is fully remote.
What is the employment type for this role?
This position is a contracting role.
What experience is required to apply?
Candidates must have two to three years of experience in technical customer support within a SaaS or high-growth tech company, startup remote experience, and familiarity troubleshooting API or browser errors.
Is the salary specified in the posting?
The compensation details are not stated in the source posting.
Sample Interview Questions
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