Opportunity at
AngkasEmergency Response Team Officer
Angkas is hiring an Emergency Response Team Officer, listed as ERT Officer, on a full-time, on-site basis. The officer supervises the team handling accidents, harassment reports,…
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About This Role
Angkas is hiring an Emergency Response Team Officer, listed as ERT Officer, on a full-time, on-site basis. The officer supervises the team handling accidents, harassment reports, safety concerns, claims and urgent customer issues. The role assesses incident severity, escalates to management when needed, coordinates with operations, legal and insurance teams, and serves as the main contact for passengers, bikers and external authorities.
Job Description
Angkas is hiring an Emergency Response Team Officer, listed as ERT Officer, on a full-time, on-site basis. The officer supervises the team handling accidents, harassment reports, safety concerns, claims and urgent customer issues. The role assesses incident severity, escalates to management when needed, coordinates with operations, legal and insurance teams, and serves as the main contact for passengers, bikers and external authorities.
Responsibilities
- Supervise and coordinate the Emergency Response Team on incidents, making sure protocols are followed.
- Assess incident severity, escalate when needed, and track cases through to closure.
- Serve as the main contact between the team, passengers, bikers and external authorities such as police and hospitals.
- Train and mentor team members on incident response, escalation protocols and safety procedures.
Requirements
- Two to four or more years in escalations handling, incident management, customer support leadership, or safety and operations roles.
- Experience in transport, logistics or safety operations, and knowledge of insurance claims processes.
- Physically fit to perform emergency response duties.
- Willing to work shifting schedules, weekends and holidays.
Qualifications
- A bachelor's degree in business, operations management, public safety or a related field is preferred but not required.
- Strong organization and time management skills.
- Able to handle sensitive information with confidentiality.
Core Skills
Benefits
- Work-life balance.
- Free meals and gym access.
- Career advancement and promotion opportunities.
- Competitive salary with pay increase opportunities.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based and how is it set up?
The posting names the Manila hub as the operations center, and the listing is on-site in the Philippines.
What employment type is offered and is a salary stated?
This is a full-time role. The posting does not specify a salary.
What experience is required?
Two to four or more years in escalations, incident management, customer support leadership or safety operations.
Sample Interview Questions
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