Remote opportunity at
SupportYourApp(English C1) Fulfillment Support Specialist (Remote)
SupportYourApp is seeking a Fulfillment Support Specialist to join its global team on a remote basis. Operating since 2010, the company delivers secure customer and technical…
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About This Role
SupportYourApp is seeking a Fulfillment Support Specialist to join its global team on a remote basis. Operating since 2010, the company delivers secure customer and technical support services for tech companies and industry leaders across more than 30 countries and in 60 languages. This role involves working within a multilingual and multicultural environment that utilizes a management approach focused on people. The person in this position will handle order creation,…
Job Description
SupportYourApp is seeking a Fulfillment Support Specialist to join its global team on a remote basis. Operating since 2010, the company delivers secure customer and technical support services for tech companies and industry leaders across more than 30 countries and in 60 languages. This role involves working within a multilingual and multicultural environment that utilizes a management approach focused on people.
The person in this position will handle order creation, tracking, inventory updates, and fulfillment inquiries while collaborating with internal departments through instant messaging. Responsibilities include managing operational challenges, addressing shipping and return questions, adhering to performance metrics, and escalating delayed orders when necessary. This opportunity suits professionals who possess strong problem-solving abilities, organizational talents, and a dedication to service delivery.
Responsibilities
- Create, verify, and assign orders according to established requirements
- Collaborate with internal teams via instant messaging for scheduling and reporting
- Answer internal and external questions about fulfillment operations clearly and empathetically
- Monitor order statuses, track shipments, and follow up on outstanding tasks
- Escalate delayed or at-risk orders to appropriate teams and support resolution
- Manage order-related issues regarding shipping, delivery, and returns
- Keep order data, inventory numbers, and fulfillment logs updated in systems
- Follow defined processes and meet team performance targets and KPIs
Requirements
- English communication skills at a C1 level or higher
- Minimum of 1 year of experience in customer support
- 6 months to 1 year of experience in fulfillment
- Familiarity with CRM platforms, order management software, and basic logistics operations
- Ability to prioritize requests, manage multiple tasks, and handle escalations
Qualifications
- Prior experience working as a Customer Success Manager
Core Skills
Benefits
- Fixed Monday through Friday schedule from 9:00 AM to 6:00 PM GMT+2
- Fully remote work opportunity
- International working environment
- Compensation paid in USD
- Referral bonuses for bringing in friends
- Internal health policy and workload balance initiatives
- Culture operating without time-tracking requirements
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting explicitly states that the role offers the opportunity to cooperate fully remotely.
What are the working hours for this role?
The schedule is fixed from Monday to Friday, 9:00 AM to 6:00 PM GMT+2.
What level of English is required?
Candidates must have excellent English communication skills at a C1 level or higher.
What is the salary for this position?
The salary or specific compensation amount is not specified in the job posting, though compensation is paid in USD.
Sample Interview Questions
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