Remote opportunity at
SupportYourApp(Fluent English) Technical Support Consultant (remote)
SupportYourApp is seeking a Technical Support Consultant to join its remote team. Founded in 2010, the employer is an Intelligent Support-as-a-Service provider partnering with global technology…
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About This Role
SupportYourApp is seeking a Technical Support Consultant to join its remote team. Founded in 2010, the employer is an Intelligent Support-as-a-Service provider partnering with global technology enterprises such as Calm, Mastercard, and MacPaw across more than 30 countries. The company delivers secure technical and customer assistance in 60 languages, utilizing a people-first management approach within an international and multicultural setting. In this remote position, the consultant will help users configure…
Job Description
SupportYourApp is seeking a Technical Support Consultant to join its remote team. Founded in 2010, the employer is an Intelligent Support-as-a-Service provider partnering with global technology enterprises such as Calm, Mastercard, and MacPaw across more than 30 countries. The company delivers secure technical and customer assistance in 60 languages, utilizing a people-first management approach within an international and multicultural setting.
In this remote position, the consultant will help users configure and troubleshoot private access solutions, multifactor authentication, and VPN connections. The role involves reviewing network traffic, evaluating log files to find technical root causes, and providing guidance across multiple operating systems. This opportunity is suited for individuals with a proactive mindset, strong analytical skills, and a solid foundation in networking concepts. Team members enjoy a flexible schedule, payment in USD, and a culture operating without time-tracking software.
Responsibilities
- Assist clients in configuring and troubleshooting secure private access solutions and internal resource access
- Help set up and troubleshoot multifactor authentication for VPNs and private access
- Inspect network traffic to detect bottlenecks and suggest performance enhancements without sacrificing security
- Provide guidance regarding bandwidth allocation and prioritization for reliable VPN connections
- Investigate technical issues and locate root causes by analyzing log files
- Deliver technical troubleshooting and guidance across various operating systems
- Partner with clients and technical colleagues to resolve issues and maintain a positive user experience
Requirements
- Solid understanding of networking concepts such as IPsec tunnels, firewall functionality, network ports, DNS, and packet tracing
- Familiarity with network infrastructure including VPNs, routing, split tunneling, and connector-based WireGuard tunnels
- Basic knowledge of network protocols like OpenVPN, IKEv2, and WireGuard
- Ability to read and analyze log files for technical troubleshooting
- Proficiency working with macOS, Windows, Linux, Android, and iOS
- Strong research and analytical thinking capabilities
- Proactive, responsible, and positive attitude
- Personal computer with a minimum of 8 GB of RAM and stable internet connectivity of at least 50 Mbps download and 40 Mbps upload
Qualifications
- Experience with cloud platforms like Microsoft Azure or AWS
- Knowledge of Identity Providers and Single Sign-On solutions including Microsoft Entra ID and Google Workspace
- Prior customer-facing experience
Core Skills
Benefits
- Flexible schedule
- Fully remote work opportunity
- Inclusive international environment
- Compensation paid in USD
- Referral rewards for recommending friends
- Balance between project workload and personal time along with an internal health policy
- Supportive leadership focused on professional development
- Trust-based culture without time-tracking requirements
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting states that the role offers the opportunity to cooperate fully remotely from a home office.
What are the computer and internet requirements?
Candidates must have a personal computer with at least 8 GB of RAM and a stable internet connection of a minimum 50 Mbps download and 40 Mbps upload.
What compensation and benefits are offered?
Benefits include compensation in USD, a flexible schedule, referral rewards, an internal health policy, and a trust-based culture without time-tracking requirements. The posting notes that specific terms may vary depending on the exact engagement terms.
How can I apply?
Interested candidates should send their CV in English to collaborate with the company.
Sample Interview Questions
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