Remote opportunity at
SupportYourApp(fluent English) Customer Support Consultant (EU, remote)
SupportYourApp is looking for a Customer Support Consultant to join its remote team within the EU. The organization operates as a global Intelligent Support-as-a-Service leader, delivering…
Career Tools
About This Role
SupportYourApp is looking for a Customer Support Consultant to join its remote team within the EU. The organization operates as a global Intelligent Support-as-a-Service leader, delivering secure technical and customer assistance to major industry players and tech companies across more than 30 countries since 2010. In this role, the professional will serve as a link between business clients and technical departments while supporting a financial technology company that builds software…
Job Description
SupportYourApp is looking for a Customer Support Consultant to join its remote team within the EU. The organization operates as a global Intelligent Support-as-a-Service leader, delivering secure technical and customer assistance to major industry players and tech companies across more than 30 countries since 2010. In this role, the professional will serve as a link between business clients and technical departments while supporting a financial technology company that builds software for fund administrators, depositary banks, and other financial institutions.
The position is suited for a tech-savvy individual with a proactive and independent attitude. Daily tasks involve monitoring incoming inquiries, performing initial troubleshooting, and guiding user requests through to resolution while working from a home office. Team members benefit from an international work environment, a fixed weekday schedule, and compensation paid in USD.
Responsibilities
- Handle and track incoming support tickets using Zendesk
- Meet agreed SLAs for initial responses
- Gather issue details such as screenshots, software versions, and steps to reproduce
- Conduct basic troubleshooting and replicate issues within testing environments
- Respond to standard inquiries utilizing user guides and documentation
- Route complex issues to L2 support, QA, product teams, or developers
- Coordinate feature and change requests with internal teams
- Update customers regarding the status of their inquiries
- Log and follow bug tickets within Azure DevOps
- Propose workflow and process enhancements for Zendesk
Requirements
- Fluent English communication skills in both written and spoken formats
- Previous experience in customer support, specifically within B2B SaaS or software environments
- Practical working knowledge of Zendesk
- Familiarity with the FinTech sector
- Comprehension of ticket handling, SLAs, escalation paths, and support workflows
- Ability to locate and document technical information accurately
- Reside within the EU
- Willingness to undergo a criminal background check
- Personal computer featuring a minimum of 8GB RAM
- Stable internet connection with at least 50 Mbps download and 40 Mbps upload speeds
Qualifications
- Background in FinTech or financial software
- General comprehension of financial operations and products
- Experience utilizing Azure DevOps
- Familiarity with reproducing software bugs
- Background in optimizing Zendesk automations, workflows, or macros
- Knowledge of SaaS operations and software release cycles
Core Skills
Benefits
- Fixed schedule operating Monday through Friday from 9 AM to 5 PM GMT+2
- Fully remote work arrangement within the EU
- Inclusion in an international work environment
- Compensation provided in USD
- Referral bonuses for introducing friends
- Internal health policy and attention to work-life balance
- Supportive leadership focused on professional growth and cooperation
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role allows individuals to work fully remotely from within the EU.
What are the working hours for this role?
The schedule is fixed from Monday through Friday, 9 AM to 5 PM GMT+2.
What is the salary for this position?
The posting does not specify a concrete salary amount, though compensation is paid in USD.
How can I apply?
Candidates can apply by sending their CV in English to the employer.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.