Remote opportunity at
SupportYourApp(Fluent English) L2 Backend Developer and Support Engineer (Remote)
SupportYourApp is searching for a remote L2 Backend Developer and Support Engineer to join its global team delivering secure technical solutions. The organization partners with technology…
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About This Role
SupportYourApp is searching for a remote L2 Backend Developer and Support Engineer to join its global team delivering secure technical solutions. The organization partners with technology companies worldwide, operating in numerous countries and providing multilingual assistance. This position suits a technology professional who wants to work from a home office while managing technical escalations and developing backend services in an international environment. In this capacity, the specialist handles escalated incidents,…
Job Description
SupportYourApp is searching for a remote L2 Backend Developer and Support Engineer to join its global team delivering secure technical solutions. The organization partners with technology companies worldwide, operating in numerous countries and providing multilingual assistance. This position suits a technology professional who wants to work from a home office while managing technical escalations and developing backend services in an international environment.
In this capacity, the specialist handles escalated incidents, troubleshoots complex system bugs, and interacts with clients via email, chat, and phone calls. The individual utilizes modern backend tools to maintain applications, diagnoses on-premise infrastructure setups, and coordinates closely with internal development groups and client IT departments to achieve swift resolutions.
Responsibilities
- Deliver technical support via email, phone, and chat
- Build and upkeep backend applications utilizing Java, APIs, Spring Boot, Kafka, and MongoDB
- Handle level two technical support for clients experiencing incidents through Zoho Desk
- Take ownership of escalated technical concerns from the initial investigation through final resolution
- Analyze and troubleshoot system problems across varying levels of complexity
- Assist client technical teams in gathering diagnostic data needed for troubleshooting difficult cases
- Coordinate with level one support, internal developers, and client IT staff to fix problems
- Communicate internally via Slack and track tasks using JIRA
- Investigate on-premise system difficulties involving clustering, load balancers, and queues
Requirements
- Possess at least C1 level proficiency in spoken and written English
- Have a minimum of two years of background in backend software engineering
- Demonstrate capability with MongoDB, Spring Boot, and Java
- Exhibit strong problem-solving skills and the ability to guide clients through troubleshooting steps
- Understand on-premise infrastructure including queues, load balancers, and clustering
- Be capable of working autonomously and managing level two support tickets
- Maintain a positive, proactive, and responsible work attitude
- Have a personal computer equipped with at least 8GB of RAM and a stable internet connection with minimum speeds of 45 Mbps download and 20 Mbps upload
Qualifications
- Familiarity with the Kafka framework and Groovy scripting
- Knowledge of containerized environments such as Kubernetes or OpenShift
- Background in performance tuning
- Familiarity with financial sector derivatives
Core Skills
Benefits
- Fixed schedule from Monday through Friday between 1 AM and 9 AM UTC
- Opportunity to operate fully remotely from home
- Inclusion in an international and multicultural work setting
- Compensation paid in USD
- Bonuses for referring friends to the company
- Internal health policy focused on balancing workload and personal time
- Access to responsive leadership and self-development opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly states that the role offers the opportunity to cooperate fully remotely from a home office.
What are the working hours for this role?
The schedule is fixed from Monday through Friday, operating from 1 AM to 9 AM UTC.
What technical experience is required?
Candidates need at least two years of background in backend software development, along with proficiency in Java, Spring Boot, and MongoDB.
What is the salary for this position?
The exact salary is not stated in the job posting, though compensation is provided in USD.
How can I apply?
You can apply by sending your CV in English to the employer as outlined in the job posting.
Sample Interview Questions
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