Remote opportunity at
CanonicalEnterprise Customer Success Manager (Japanese speaker)
Canonical wants an Enterprise Customer Success Manager who is a native Japanese speaker and works remotely from the APAC region. Customer success is a newish strategic…
Career Tools
About This Role
Canonical wants an Enterprise Customer Success Manager who is a native Japanese speaker and works remotely from the APAC region. Customer success is a newish strategic function whose aims are to lower risk and churn, help customers take up new products and services, and grow accounts already on the books. The manager earns customer confidence and guides them through a large catalogue that runs from Ubuntu through open-source infrastructure tools…
Job Description
Canonical wants an Enterprise Customer Success Manager who is a native Japanese speaker and works remotely from the APAC region. Customer success is a newish strategic function whose aims are to lower risk and churn, help customers take up new products and services, and grow accounts already on the books. The manager earns customer confidence and guides them through a large catalogue that runs from Ubuntu through open-source infrastructure tools and applications.
Customer success managers are organised into three motions: mass coverage for smaller businesses at the start of their journey, focus coverage for strategic and enterprise accounts, and step growth coverage for a shortlist of high-potential customers. The posting does not say which motion this role belongs to. Products cited include Ubuntu Pro, MAAS and OpenStack, plus Ceph, Kubernetes and data applications.
Daily tasks involve bringing new customers on board, steering multi-party projects that involve developers, IT leaders and decision makers, and building engagement plans together with the sales, field engineering and support groups. The manager tends a regional book of accounts, flags expansion chances and renewal dangers, holds a weekly review of customers and business with cross-team participants, and pushes obstacles toward resolution. Championing customers internally, running digital campaigns and handling reactive tickets are also included.
Responsibilities
- Welcome new customers and walk them through products and support processes
- Steer complex multi-party work alongside engineers, IT leads and decision makers
- Draft engagement plans alongside the sales, field engineering and support teams
- Oversee a regional customer portfolio and raise expansion or renewal risks with sales
- Run a weekly review of customers and business and clear blockers
- Champion customer needs and shape roadmaps, documentation and processes
- Respond to reactive support tickets
- Launch digital campaigns across multiple customers
Requirements
- Native-level Japanese plus excellent English
- At least five years of IT work experience
- Background on projects spanning Linux OS, cloud networking, storage, data apps, security, migration or IoT
- Flawless customer-facing manner
- Presentation skills strong enough to steer discussions of complex software
- Track record of improving internal processes while keeping customer work on schedule
- Team player who collaborates across all departments and levels
- Familiarity with agile methods
Qualifications
- Enthusiasm for the cloud and data centre field
- Experience with Salesforce, Jira and CRM tools
Core Skills
Benefits
- Employee assistance programme
- Remote-first working, with two in-person team sprints a year
- A yearly USD 2,000 budget for learning and skill growth
- Yearly pay review and recognition awards
- Paid holidays each year, plus maternity and paternity leave
- Chances to visit new places and meet teammates across the company
- Priority Pass access and upgrades on long-haul trips for company events
- Yearly performance bonus
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job based?
The posting says the role is remote and based in the APAC region.
What language skills are needed?
Native-level Japanese is required, together with excellent English.
How much experience is required?
A minimum of five years of work experience in IT is asked for.
What is the salary?
The posting does not state a salary. It says pay depends on location, experience and performance.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.