Hybrid opportunity at
DeliverooExternal Affairs Associate
Deliveroo, which is now part of DoorDash, is hiring an External Affairs Associate, officially titled a UKI Rider Relations Associate (L2), for its team based in…
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About This Role
Deliveroo, which is now part of DoorDash, is hiring an External Affairs Associate, officially titled a UKI Rider Relations Associate (L2), for its team based in London. This position follows a hybrid work structure. The Communications and Policy division is seeking a professional to help represent the company during external interactions, oversee the fleet's impact on neighborhoods, and support key relationships with the GMB trade union. In this role, the…
Job Description
Deliveroo, which is now part of DoorDash, is hiring an External Affairs Associate, officially titled a UKI Rider Relations Associate (L2), for its team based in London. This position follows a hybrid work structure. The Communications and Policy division is seeking a professional to help represent the company during external interactions, oversee the fleet's impact on neighborhoods, and support key relationships with the GMB trade union.
In this role, the incumbent will join the Rider Operations department to build rapport with local communities, traffic authorities, and emergency services. Daily duties involve managing GMB casework referrals, organizing quarterly Joint Partnership Committee sessions, addressing community challenges regarding e-bikes and road safety, and collaborating with public affairs and communications teams. Candidates must be comfortable with field travel across the UK and Ireland.
The ideal applicant possesses strong organizational abilities, self-motivation, empathetic communication techniques, and familiarity with industrial relations. This role offers the chance to tackle real-world challenges within a dynamic three-sided marketplace, promoting a culture focused on collaboration and community building.
Responsibilities
- Manage the company relationship with the GMB Trade Union
- Administer quarterly Joint Partnership Committee meetings
- Triage GMB rider casework referrals alongside the Rider Support Centre
- Build positive relationships with regional and local stakeholders
- Provide timely replies to inbound inquiries and represent the company in field meetings across the UK and Ireland
- Mitigate business risks tied to local regulations and council motions regarding bikes and e-bikes
- Champion the Rider Respect Charter and execute safety and loitering campaigns
- Collaborate with public affairs, public relations, communications, and rider engagement teams
Requirements
- Valid flexibility for field travel across the UK and Ireland
- Ability to gather data from various sources to provide actionable insights
- Strong organizational skills to plan complex meetings and adapt to changing priorities
Qualifications
- Experience or strong understanding of industrial and union relations within a tech enterprise, delivery aggregator, or complex operational setting
- Exceptional communication and listening abilities to adapt across diverse audiences
- Strong stakeholder management capability to influence senior leadership and handle media inquiries alongside public relations teams
Core Skills
Benefits
- Opportunity to make a visible daily impact on customers, partners, and riders
- Accelerated learning within an entrepreneurial and autonomous market environment
- Career development and skill-building opportunities
- Collaboration within an inclusive, values-driven team culture
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located and is it remote?
This position is based in London and is a hybrid role, requiring valid flexibility for field travel across the UK and Ireland.
What is the employment type?
The posting specifies that this is a full-time position.
What is the salary for this role?
The job posting does not specify a salary.
What does the interview process involve?
The recruitment process typically includes three to four interview stages.
Sample Interview Questions
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