Opportunity at
JumiaFraud Analyst - Jumia (Full Time)
Jumia is seeking a Fraud Analyst to join its team on a full-time, on-site basis. Jumia operates a leading pan-African e-commerce platform encompassing a marketplace, a…
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About This Role
Jumia is seeking a Fraud Analyst to join its team on a full-time, on-site basis. Jumia operates a leading pan-African e-commerce platform encompassing a marketplace, a proprietary logistics network known as Jumia Logistics, and a digital payment and fintech platform called Jumia Pay. The company employs over 3,000 personnel and became the first African tech enterprise listed on the New York Stock Exchange in April 2019. In this role, the…
Job Description
Jumia is seeking a Fraud Analyst to join its team on a full-time, on-site basis. Jumia operates a leading pan-African e-commerce platform encompassing a marketplace, a proprietary logistics network known as Jumia Logistics, and a digital payment and fintech platform called Jumia Pay. The company employs over 3,000 personnel and became the first African tech enterprise listed on the New York Stock Exchange in April 2019.
In this role, the Fraud Analyst is tasked with safeguarding the organization against financial loss and chargebacks through meticulous transaction review and trend monitoring. The successful candidate will enforce risk procedures including Know Your Customer protocols, account takeover prevention, dispute management, and chargeback handling. Daily duties involve collaborating closely with the Customer Service and Finance divisions to resolve blocked accounts, manage refunds, and address risk-related matters.
This position is well-suited for an analytical professional possessing a background in economics, finance, mathematics, or a related discipline. Ideal candidates demonstrate strong problem-solving capabilities, proficiency in Microsoft Office applications, and the ability to operate under pressure while meeting strict deadlines. Applicants should exhibit an autonomous work ethic, strong cross-departmental communication skills, and an ownership mindset focused on personal and professional development.
Responsibilities
- Review and analyze potentially fraudulent transactions to prevent financial loss and chargebacks
- Monitor and report on market trends regarding fraud and chargebacks while proposing corrective solutions
- Handle the credit card chargeback procedure for Visa and Mastercard transactions
- Perform KYC document verification for Jumia Pay customers
- Collaborate with the Customer Service unit concerning blocked accounts, transactions, and KYC procedures
- Partner with the Finance department regarding fraud refunds and related chargeback topics
- Enforce operational risk processes covering KYC, account takeovers, chargebacks, and disputes
- Maintain and update necessary schedules for the Risk team
Requirements
- Good understanding of payment systems
- Proficiency in Microsoft Office including Word, Excel, and PowerPoint
- Ability to analyze data to discover trends and patterns
- Capacity to manage multiple simultaneous tasks
- Capability to prioritize work and meet targets under pressure
- Strong attention to detail
- Autonomous working style with good cross-departmental communication skills
Qualifications
- Bachelor's degree in Economics, Finance, Mathematics, or a related field
Core Skills
Benefits
- A unique experience in an entrepreneurial yet structured work environment
- An opportunity to create a strong impact within the African e-commerce sector
- Membership in a professional and dynamic team
- Personal and professional growth opportunities aimed at training future leaders
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for the Fraud Analyst role?
The position is offered as a full-time job.
Where is the job located and is it remote?
The posting specifies an on-site remote status, but a specific city or geographical location is not stated in the source.
What are the primary responsibilities of the Fraud Analyst?
The analyst evaluates potentially fraudulent transactions, tracks market fraud trends, handles Visa and Mastercard chargebacks, performs KYC verification for Jumia Pay customers, and collaborates with Customer Service and Finance teams.
What educational background is required?
Candidates must hold a Bachelor's degree in Economics, Finance, Mathematics, or a related field.
What is the salary for this position?
The job posting does not specify a salary.
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