Opportunity at
GoCardlessFraud Investigations Specialist
GoCardless (part of Mollie) is hiring a Fraud Investigations Specialist for its Fraud Risk Management team. The team designs and runs controls that protect the company,…
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About This Role
GoCardless (part of Mollie) is hiring a Fraud Investigations Specialist for its Fraud Risk Management team. The team designs and runs controls that protect the company, its banking partners, regulators, card schemes, merchants and their customers from fraud, financial loss and reputational harm. The specialist investigates suspicious activity as a member of a small, tight-knit group that is adding capacity. Day to day, the specialist monitors the risk alert queue…
Job Description
GoCardless (part of Mollie) is hiring a Fraud Investigations Specialist for its Fraud Risk Management team. The team designs and runs controls that protect the company, its banking partners, regulators, card schemes, merchants and their customers from fraud, financial loss and reputational harm. The specialist investigates suspicious activity as a member of a small, tight-knit group that is adding capacity.
Day to day, the specialist monitors the risk alert queue for high-risk behavior across the business portfolio and completes investigations on time to limit potential revenue losses. The role also involves learning GoCardless's products, policies and processes, leading customer-facing messages, and coordinating with teams across the business so the merchant experience stays smooth. The posting describes a global fraud team whose members bring varied industry backgrounds and share what they learn.
The ideal candidate has hands-on experience investigating fraud or in a similar role and can tell legitimate activity from suspected misuse using clear reasoning. They make accurate, quick decisions based on the evidence, understand how new information changes both current and future choices, and write well in English so their tone suits internal and external stakeholders. The posting describes someone results-focused who sets priorities, organizes work and takes initiative.
Responsibilities
- Watch the risk alert queue and flag high-risk behavior across the portfolio
- Carry out fraud investigations within agreed turnaround times
- Build a thorough understanding of GoCardless's products, policies and processes
- Lead customer-facing correspondence
- Work with teams across the business to keep the merchant experience seamless
- Make important daily decisions that affect the company's risk position
- Use data to inform decisions across the business
Requirements
- Hands-on experience in fraud investigations or a similar role
- Clear reasoning to separate legitimate behavior from suspected misuse
- Ability to make accurate, quick decisions based on the evidence
- Ability to judge how new information affects current and future decisions
- Strong written English for internal and external stakeholders
- Initiative, prioritization and organization skills
- Awareness of how each decision affects merchants
Qualifications
- Interest in working with data to inform decisions
Core Skills
Benefits
- Wellbeing help and medical coverage
- Option to work abroad for up to 90 days a year
- Flexible working that suits your routine
- Parental leave for new parents
- An annual learning allowance for personal development
- Holiday entitlement, plus three volunteer days and four company wellness days
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the pay?
The posting gives a gross base salary range of 1,867 to 2,800. The currency sign does not display in the source, and the company pays toward the lower end of the range until performance can be judged.
Is fraud investigation experience required?
The posting asks for hands-on fraud investigation experience or a similar background. It also says candidates need not meet every requirement.
What does the job involve day to day?
Monitoring the risk alert queue, completing investigations on time and handling customer-facing messages.
Where is the role based?
The posting does not name a city, and the listing is tagged on-site.
Sample Interview Questions
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