Hybrid opportunity at
GustoFuture Opportunities: Sales Onboarding Advocate
Gusto operates a platform focused on supporting the small business economy by providing payroll, human resources, health insurance, and 401(k) administration for over half a million…
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About This Role
Gusto operates a platform focused on supporting the small business economy by providing payroll, human resources, health insurance, and 401(k) administration for over half a million organizations across the United States. The company is seeking a Sales Onboarding Advocate for hybrid positions located in Atlanta, Georgia, Denver, Colorado, and Phoenix, Arizona. This position combines client support, technical troubleshooting, and consultative sales functions. Post-training, the individual in this role will guide…
Job Description
Gusto operates a platform focused on supporting the small business economy by providing payroll, human resources, health insurance, and 401(k) administration for over half a million organizations across the United States. The company is seeking a Sales Onboarding Advocate for hybrid positions located in Atlanta, Georgia, Denver, Colorado, and Phoenix, Arizona.
This position combines client support, technical troubleshooting, and consultative sales functions. Post-training, the individual in this role will guide small business owners through initial platform setup, assist with payroll configurations, and help clients navigate tax requirements. The role serves as an entry point for technical sales careers at Gusto, offering paths for future advancement into implementations or solutions engineering.
Candidates must be comfortable operating in a hybrid work environment, engaging actively with artificial intelligence tools as part of daily workflows, and managing high-volume communications via phone and email. Gusto provides competitive compensation, equity in the form of restricted stock units, and comprehensive benefits for permanent staff members.
Responsibilities
- Manage high-volume client interactions across telephone and email channels to assist small business owners from initial onboarding through their first payroll run
- Handle ticket queues systematically to oversee the customer pipeline
- Identify cross-selling opportunities and pitch plan upgrades for 401(k), health insurance, and workers' compensation
- Troubleshoot live tax discrepancies, navigate unfamiliar state portals, and ensure state, company size, and industry compliance
- Configure overtime policies, paid time off, and sick time to maintain business compliance
- Collaborate with internal risk and specialist teams to handle complex client situations and verify required documentation
- Integrate assigned artificial intelligence tools daily for tasks like research, writing, prep, and summarization while supplying feedback for tool improvement
Requirements
- Possess at least one year of experience in a customer service or sales role with high volume, involving quotas, key performance indicators, cross-selling, or upselling
- Demonstrate day-to-day experience using artificial intelligence for research, writing, preparation, and summarization tasks
- Maintain a secure, reliable internet connection if approved to work outside of an official office
- Fulfill office attendance expectations approximately two to three days per week when based in designated office locations
Qualifications
- New college graduates who can effectively translate internships or prior work experiences to match the demands of a high-volume client support and sales role
Core Skills
Benefits
- Competitive base pay
- Employee equity via restricted stock units
- Comprehensive employee benefits package
Frequently Asked Questions
What is the work location and remote policy for this role?
This position is offered as a hybrid role with required presence in designated offices located in Atlanta, Georgia, Denver, Colorado, or Phoenix, Arizona. Employees based near physical Gusto offices are expected to work on-site approximately two to three days each week.
What is the compensation for the Sales Onboarding Advocate position?
The hourly cash compensation ranges from $23.00 to $24.50 for positions located in Denver, Phoenix, and Atlanta. Final offer amounts are determined by factors such as location, experience, and expertise.
What type of experience is required to apply?
Applicants need a minimum of one year of experience in a high-volume customer service or sales environment involving quotas, key performance indicators, upselling, or cross-selling. New graduates are also encouraged to apply by translating their internship or past work experience.
What benefits are provided with this employment?
All full-time employees receive competitive base pay, a comprehensive benefits package, and equity in the form of restricted stock units.
Sample Interview Questions
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