Remote opportunity at
ToptalGeneral Manager, SMB
Toptal is hiring a General Manager, SMB to direct the strategy, expansion, and financial performance of its small and medium-sized business division, holding full budget and…
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About This Role
Toptal is hiring a General Manager, SMB to direct the strategy, expansion, and financial performance of its small and medium-sized business division, holding full budget and P&L accountability. This remote position suits an experienced commercial leader who can manage high-volume sales operations, scale inbound and outbound revenue streams, and cultivate partnership ecosystems. The role requires balancing immediate client needs with long-term growth, demanding rapid response times, data-driven decision-making, and close…
Job Description
Toptal is hiring a General Manager, SMB to direct the strategy, expansion, and financial performance of its small and medium-sized business division, holding full budget and P&L accountability. This remote position suits an experienced commercial leader who can manage high-volume sales operations, scale inbound and outbound revenue streams, and cultivate partnership ecosystems.
The role requires balancing immediate client needs with long-term growth, demanding rapid response times, data-driven decision-making, and close cross-functional collaboration with marketing, operations, matching, and delivery teams.
Key responsibilities include shaping business plans, optimizing conversion funnels, guiding account retention, developing targeted outbound campaigns, and leading a high-energy sales organization through rigorous performance management and coaching. The ideal candidate acts as a hands-on contributor who can identify underlying performance drivers, allocate resources effectively, and expand the adoption of services and AI-based solutions across client portfolios.
Responsibilities
- Design and implement the SMB business strategy, building a comprehensive business plan with defined financial targets and investment choices
- Manage the P&L and budget, maintaining accountability for company revenue, operational profitability, and expenditures
- Enhance inbound conversion metrics from initial contact to first engagement by establishing strict standards for response time, discovery, and closing
- Scale and retain the client base through structured account management, proactive communication, and practical repeat-business initiatives
- Develop nascent outbound sales motions in coordination with marketing and enterprise industry teams to drive repeatable revenue
- Activate partnership ecosystems to generate qualified demand, co-selling opportunities, and new revenue channels
- Drive the adoption of broader services and AI-based solutions alongside traditional talent offerings
- Recruit, lead, and mentor a high-performing sales organization, providing regular coaching, call reviews, and performance management
Requirements
- Over 12 years of B2B commercial experience, featuring a demonstrated background in SaaS or services sales scaling high-volume SMB operations
- At least 5 years of experience leading sales and account management teams, including managing other managers
- Proven track record of directing both new client acquisition and account retention while improving conversion and expansion metrics
- Demonstrated accountability for commercial decisions regarding pricing, staffing, investment, and client coverage
- Fluent communication skills in English for all resumes, applications, and professional interactions
Qualifications
- Bachelor's degree
- MBA or master's degree in engineering, computer science, physics, or mathematics
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, the posting explicitly states that this is a remote position.
What is the salary for this role?
The salary is not stated in the job posting.
Does Toptal offer visa sponsorship?
No, the posting states that Toptal does not offer visa sponsorship or assistance.
What educational background is preferred?
A bachelor's degree is required, while an MBA or a master's degree in engineering, computer science, physics, or mathematics is preferred.
Sample Interview Questions
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