Remote opportunity at
Customer.ioGlobal Controller
Customer.io seeks a Global Controller to direct the general ledger, financial close, accounts payable and receivable, payroll, treasury functions, and approximately seven team members. Operating as…
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About This Role
Customer.io seeks a Global Controller to direct the general ledger, financial close, accounts payable and receivable, payroll, treasury functions, and approximately seven team members. Operating as a remote-first private enterprise with subscription and usage-based revenue streams, the platform empowers over 9,000 businesses to distribute automated communications via email, push notifications, in-app messages, and SMS. This position requires an experienced accounting leader to shorten the monthly close timeline from ten business…
Job Description
Customer.io seeks a Global Controller to direct the general ledger, financial close, accounts payable and receivable, payroll, treasury functions, and approximately seven team members. Operating as a remote-first private enterprise with subscription and usage-based revenue streams, the platform empowers over 9,000 businesses to distribute automated communications via email, push notifications, in-app messages, and SMS.
This position requires an experienced accounting leader to shorten the monthly close timeline from ten business days to six or eight days, oversee revenue recognition and technical accounting positions, manage equity compensation records, maintain audit readiness, and drive automation initiatives across reporting systems. The selected candidate will collaborate closely with the Vice President of Finance and key stakeholders across legal, human resources, sales, information technology, and engineering departments.
Compensation spans from $250,000 to $280,000 USD annually in base salary, determined by geographic region and experience level, and includes stock options. The organization provides comprehensive benefits including full insurance premium coverage for employees and dependents, 16 weeks of paid parental leave, unlimited paid time off, and various stipends.
Responsibilities
- Manage monthly and quarterly financial closes, general ledger, accounts payable and receivable, payroll, and account reconciliations under US GAAP.
- Accelerate the monthly close cycle from approximately ten business days down to six to eight days within the first year.
- Oversee revenue accounting and act as the technical authority for subscription and usage-based revenue recognition under ASC 606.
- Reconcile annual recurring revenue, billings, deferred revenue, contract assets, and usage true-ups while explaining variances to leadership and the board.
- Draft technical accounting position memos covering contract modifications, standalone selling price allocations, variable consideration, and capitalized contract costs.
- Supervise equity compensation accounting under ASC 718, handling grant accuracy, 409A timing, expenses, modifications, and cap-table integrity.
- Direct and scale an accounting team of approximately seven personnel.
- Establish and maintain a control framework suited for a remote-first, private global entity.
- Spearhead the accounting systems roadmap and automate close and reporting workflows.
- Handle select treasury operations including cash management, banking relationships, and multi-currency foreign exchange monitoring.
- Coordinate external audits and collaborate with tax partners on compliance, provisions, and filings.
- Manage statutory accounting coordination, payroll and contractor controls, entity reporting, and international compliance alongside legal, human resources, and tax departments.
Requirements
- Possess ten or more years of progressive accounting experience, which includes leading a team through managers or leads.
- Demonstrate a foundational background from a Big 4 or equivalent top-tier public accounting firm.
- Exhibit deep mastery of US GAAP with specialized strength in subscription and usage-based revenue recognition under ASC 606.
- Provide a concrete, personally-owned automation or artificial intelligence deployment in accounting with measurable results.
- Show a proven track record handling external audits and maintaining audit-ready books.
- Display strong leadership and communication capabilities with experience partnering alongside senior cross-functional stakeholders.
Qualifications
- Experience with internal controls or Sarbanes-Oxley readiness.
- Prior background working within a remote-first or globally distributed company.
- Exposure to mergers and acquisitions or deal accounting.
- Hold an active or inactive Certified Public Accountant license.
Core Skills
Benefits
- Starting base salary ranging from $250,000 to $280,000 USD or local currency equivalent determined by geography and experience.
- Equity grant distributed as stock options.
- One hundred percent coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.
- Sixteen weeks of paid parental leave.
- Unlimited paid time off.
- Stipends designated for remote work and wellness.
- Professional development budget.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Customer.io operates as a remote-first company for this role.
What is the salary range for the Global Controller?
The starting base salary ranges from $250,000 to $280,000 USD per year, structured by geographic zone and based on experience, plus stock options.
What experience is required for applicants?
Candidates must have 10+ years of progressive accounting experience including leadership through managers, a Big 4 or equivalent top-tier public accounting foundation, deep US GAAP mastery with ASC 606 strength, and a personally-owned accounting automation or AI project with measurable results.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
