Opportunity at
JumiaGraduate Management Trainee (Operations) - Jumia (Full Time)
Jumia, a prominent pan-African e-commerce enterprise operating a digital marketplace, Jumia Pay, and Jumia Logistics, seeks recent graduates for a Graduate Management Trainee (Operations) position. This…
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About This Role
Jumia, a prominent pan-African e-commerce enterprise operating a digital marketplace, Jumia Pay, and Jumia Logistics, seeks recent graduates for a Graduate Management Trainee (Operations) position. This two-year fixed-term rotational programme combines mentoring and on-the-job training to prepare participants for future leadership roles within the company. The opportunity is designed for fast learners and curious individuals who want to gain depth and breadth of experience in an entrepreneurial setting. Trainees will…
Job Description
Jumia, a prominent pan-African e-commerce enterprise operating a digital marketplace, Jumia Pay, and Jumia Logistics, seeks recent graduates for a Graduate Management Trainee (Operations) position. This two-year fixed-term rotational programme combines mentoring and on-the-job training to prepare participants for future leadership roles within the company. The opportunity is designed for fast learners and curious individuals who want to gain depth and breadth of experience in an entrepreneurial setting.
Trainees will work within customer service operations, acting as the primary advocate for consumers and partner brands like Samsung, Tecno, Infinix, Delron, Bruhm, Hikers, Nivea, Unilever, Oraimo, and Nasco. Responsibilities span contact center management, analyzing customer feedback, and collaborating cross-functionally with commercial, logistics, supply chain, and tech departments to eliminate operational bottlenecks. Assessment centres are scheduled for November and December 2026, featuring face-to-face interviews, role-play scenarios, and aptitude tests, with successful candidates starting in January 2027.
Responsibilities
- Manage frontline customer experience through contact center operations, quality assurance, issue escalation, and voice-of-customer analytics
- Track and improve key performance benchmarks including first-contact resolution, customer satisfaction, Net Promoter Score, and response speed
- Examine customer feedback, complaint trends, and return reasons to identify systemic friction points in the purchasing journey
- Collaborate with Commercial, Supply Chain, Logistics, and Tech teams to fix process bottlenecks and resolve recurring customer pain points
- Lead customer experience improvement projects that simplify operational workflows under a structured mentorship framework
Requirements
- Hold a first degree from a recognized, accredited university with graduation in 2025
- Fully complete National Service, providing an NSS Certificate or Release Letter
- Possess at least 3 months of relevant internship experience in sales, retail, FMCG, or account management
- Demonstrate a commercial mindset with strong skills in relationship-building and negotiation
- Show proficiency with numbers and Excel, along with strong problem-solving capabilities and creativity
- Exhibit excellent communication and teamwork skills with fluency in English
- Display willingness to relocate during the programme
Core Skills
Benefits
- Two-year fixed-term contract providing career stability
- Above-average intern allowance package for the full two years
- Structured mentorship framework and direct coaching
- Interactive training sessions and participation in a supportive graduate network
- Opportunity for personal and professional growth aimed at training future leaders
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type and duration for this role?
This is a full-time, two-year fixed-term contract programme.
What are the key eligibility requirements to apply?
Applicants must hold a first degree from an accredited university graduated in 2025, have fully completed their National Service with an NSS Certificate or Release Letter, and have at least 3 months of relevant internship experience in areas like sales, retail, FMCG, or account management.
What is the compensation provided during the programme?
Trainees receive an above-average intern allowance package for the duration of the two-year programme.
When will the interviews and start date take place?
Assessment centres involving face-to-face interviews, aptitude tests, and role-plays will run in November and December 2026, with successful candidates starting in January 2027.
Is the salary specified in the job posting?
The specific salary amount is not stated in the posting, other than mentioning an above-average intern allowance package.
Sample Interview Questions
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