Hybrid opportunity at
WiseHead of Business Operations - North America - Wise Platform
Wise is looking for a Head of Business Operations to oversee regional operations and act as a strategic lead for Wise Platform in North America. Based…
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About This Role
Wise is looking for a Head of Business Operations to oversee regional operations and act as a strategic lead for Wise Platform in North America. Based in Austin, Texas, this hybrid role requires working from the office a minimum of three days per week. The position suits an experienced operational leader who can balance high-level strategy with hands-on execution in a high-visibility environment. In this capacity, the professional will transform…
Job Description
Wise is looking for a Head of Business Operations to oversee regional operations and act as a strategic lead for Wise Platform in North America. Based in Austin, Texas, this hybrid role requires working from the office a minimum of three days per week. The position suits an experienced operational leader who can balance high-level strategy with hands-on execution in a high-visibility environment.
In this capacity, the professional will transform regional partner operations by improving service level agreements, automating manual workflows, and turning distressed operations around. Responsibilities include guiding cross-functional alignment across product, compliance, and core servicing teams, managing a direct team of partner operations managers, and collaborating with commercial teams to scale operating models for new enterprise and banking clients.
Wise builds international financial infrastructure and aims to foster a diverse, equitable, and inclusive team environment. The employer values international perspectives and aims to help employees progress in their careers.
Responsibilities
- Manage regional servicing performance and service level agreements across North America through deep-dive diagnostic assessments
- Establish matrix leadership over non-direct reporting servicing domains including payment operations, enterprise support, know-your-customer, financial crime, and compliance
- Create data-driven return on investment business cases to convince product teams to automate operational bottlenecks and case-routing flaws
- Lead, mentor, and scale an established team of four to five partner operations managers
- Collaborate with commercial, deal-flow, and delivery teams to build scalable operational frameworks for new enterprise clients and feature launches
- Act as the senior operational escalation point for tier one bank partners during critical situations and structure preventative frameworks
Requirements
- Possess at least eight years of operational leadership experience in the technology sector
- Demonstrate documented experience owning complex operational key performance indicators and executing turnarounds from red to green
- Show ability to navigate matrix organizations and drive alignment across non-direct reporting teams
- Demonstrate proficiency with data analytics dashboards and spreadsheets for cost-per-service analyses
- Bring operational experience handling enterprise and banking relationships, backend payment workflows, and cross-border infrastructure
- Work from the Austin office a minimum of three days per week in this hybrid position
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is located in Austin, Texas.
Is this position remote?
This is a hybrid position requiring a minimum of three days per week at the office in Austin, Texas.
How many years of experience are required?
Candidates must have at least eight years of operational leadership experience in technology.
What is the salary for this role?
The source posting does not specify a salary.
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