Opportunity at
WiseHead of Business Operations - Wise Platform
Wise operates a fast-growing financial technology network facilitating cross-border money transfers, moving over nine billion pounds monthly through a global team exceeding two thousand five hundred…
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About This Role
Wise operates a fast-growing financial technology network facilitating cross-border money transfers, moving over nine billion pounds monthly through a global team exceeding two thousand five hundred operations professionals. Through its enterprise offering, the company allows banks and corporate clients to utilize its multi-currency architecture for their own customer base. The London office is seeking a Head of Business Operations to oversee and expand service delivery for platform partners. This senior…
Job Description
Wise operates a fast-growing financial technology network facilitating cross-border money transfers, moving over nine billion pounds monthly through a global team exceeding two thousand five hundred operations professionals. Through its enterprise offering, the company allows banks and corporate clients to utilize its multi-currency architecture for their own customer base. The London office is seeking a Head of Business Operations to oversee and expand service delivery for platform partners.
This senior position involves steering the global operational roadmap and balancing overarching strategy with direct execution across multiple functional areas. The appointed leader will take charge of operational key performance indicators, drive partner success by maintaining stable service level agreements, and guide cross-functional groups without direct reporting lines. The role suits an autonomous, data-literate professional with an entrepreneurial background in the financial technology sector who can independently build a vision and solve complex structural challenges.
Wise promotes a diverse and inclusive workplace environment built on international collaboration and equal opportunity. Individuals stepping into this position will gain broad exposure across customer support, financial crime prevention, global expansion initiatives, and product introductions while shaping the future of international money movement.
Responsibilities
- Manage and scale servicing and operations for platform partners by setting the global operational strategy
- Own operational key performance indicators and collaborate across departments to resolve structural difficulties or establish new operations for product launches
- Oversee partner operational success while maintaining stable performance metrics and service level agreements
- Influence product teams and indirectly lead operational staff to ensure capacity, high performance, and proper prioritization
Requirements
- Bring over eight years of experience in a broad function at a payments industry innovator, successfully driving large-scale projects to completion
- Demonstrate a proven track record in senior operational leadership within the financial technology, financial services, or technology sectors
- Exhibit high-level execution abilities across diverse customer service contexts and data-driven environments
- Utilize spreadsheets, analytics dashboards, and data points such as customer contacts and operational cases to generate insights
Qualifications
- Possess working knowledge of SQL and Python for data analysis
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location of this job?
This role is based in London.
What is the employment type?
The source posting does not specify the employment type.
What experience is required for this role?
Candidates must have more than eight years of experience in a broad role within an innovative payments company, alongside a successful track record in senior operational leadership in fintech, financial services, or technology.
What salary does this position offer?
The salary is not stated in the job posting.
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