Remote opportunity at
WizHead of Customer Operations
Wiz is seeking a Head of Customer Operations to join the organization on a remote basis. This full-time leadership role reports directly to the Head of…
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About This Role
Wiz is seeking a Head of Customer Operations to join the organization on a remote basis. This full-time leadership role reports directly to the Head of GTM Operations and focuses on driving operational excellence to support Fred Meek and broader business objectives. The employer builds an AI-powered platform that helps customers secure cloud and AI applications, serving a substantial portion of the Fortune 100. The Head of Customer Operations will…
Job Description
Wiz is seeking a Head of Customer Operations to join the organization on a remote basis. This full-time leadership role reports directly to the Head of GTM Operations and focuses on driving operational excellence to support Fred Meek and broader business objectives. The employer builds an AI-powered platform that helps customers secure cloud and AI applications, serving a substantial portion of the Fortune 100.
The Head of Customer Operations will guide the integration and alignment of Technical, Renewals, and Post-Sales groups into a single operational engine. Core duties involve eliminating silos, establishing unified governance, creating automated efficiencies, and defining performance benchmarks. This position requires active collaboration with go-to-market leadership to translate company goals into structured operational roadmaps and track KPIs such as Net Retention Rate, renewal timelines, and lifecycle metrics.
This opportunity suits an experienced operations leader with a background in high-growth or enterprise tech environments. Candidates must possess significant global leadership experience and a history of managing complex, cross-functional organizations. The compensation package for this role includes a base salary ranging from USD 234,000 to 300,000 per year, plus bonuses, equity, and benefits. Applicants must already have the legal right to work in the country where the position is located without visa sponsorship.
Responsibilities
- Manage the operational integration of Technical, Renewal, and Post-Sales teams into a unified structure
- Develop standardized handoff protocols and shared cadence routines across pre-sales, renewals, and post-sales delivery
- Partner with GTM Leadership to report on operational health, resource utilization, and organizational risks
- Translate business priorities into structured operational roadmaps and monitor progress toward targets
- Drive efficiency metrics tied to Net Retention Rate, On-Time renewals, and POV win-rates
- Establish clear scope, ownership structures, and performance benchmarks for managed teams
- Foster a collaborative team culture utilizing servant leadership principles
- Oversee team tooling, budget considerations, and resource allocation to maximize return on investment
Requirements
- Substantial experience in business operations, strategy, or operational leadership within a high-growth or enterprise tech organization
- Minimum of 5 to 8 years of global leadership experience
- Proven track record of consolidating and leading complex cross-functional teams spanning technical, renewals, and post-sales functions
- Demonstrated direct management background with experience coaching, developing, and scaling management talent
- Strong hands-on capabilities in building operational processes, governance frameworks, and data-driven management models
- Legal right to work in the country where the position is based without requiring visa sponsorship
Qualifications
- Strong understanding of pre-sales technical engagements, renewal sales motions, and post-sales adoption strategies
- Experience navigating matrixed organizations and acting as a liaison between senior executive leadership and functional execution teams
- Advanced analytical and executive presentation skills
Core Skills
Benefits
- Base salary ranging from USD 234,000 to 300,000 per year
- Bonuses
- Equity
- Comprehensive benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The position is designated as remote.
What is the salary range for the Head of Customer Operations?
The US base salary range is USD 234,000 to 300,000 per year, with additional compensation including bonuses, equity, and benefits.
Does Wiz offer visa sponsorship for this position?
No, applicants must have the legal right to work in the country where the position is based without the need for visa sponsorship.
What kind of experience is required for this job?
Candidates need 5 to 8 years of global leadership experience along with substantial operational background in a high-growth or enterprise tech organization, including experience leading technical, renewals, and post-sales teams.
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