Remote opportunity at
WizTechnical Account Manager
Wiz is seeking a Technical Account Manager to join its remote team. The employer provides a security platform designed to protect cloud and AI infrastructure by…
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About This Role
Wiz is seeking a Technical Account Manager to join its remote team. The employer provides a security platform designed to protect cloud and AI infrastructure by linking code, cloud, and runtime data into a single context. In this role, the employee will strategize and execute plans to drive customer adoption and usage of the Wiz platform. The position entails offering strategic and hands-on technical advice to clients from initial onboarding…
Job Description
Wiz is seeking a Technical Account Manager to join its remote team. The employer provides a security platform designed to protect cloud and AI infrastructure by linking code, cloud, and runtime data into a single context. In this role, the employee will strategize and execute plans to drive customer adoption and usage of the Wiz platform. The position entails offering strategic and hands-on technical advice to clients from initial onboarding through operationalization.
This individual will act as the key bridge between clients and internal departments including Product Management, Sales, Engineering, and Support. Responsibilities include guiding clients on deployment, facilitating workshops, building trusted advisor relationships with stakeholders ranging from practitioners to executives, and helping clients establish success plans with measurable key performance indicators. The ideal candidate will also monitor emerging cloud security threats, manage account escalations, assist with contract renewals, and spot opportunities for expanding platform usage.
Responsibilities
- Provide clients with expert guidance on deployment and operational best practices
- Assist clients in establishing a Wiz Center of Excellence and running adoption workshops
- Serve as the main point of contact for technical questions and account escalations
- Develop trusted advisor relationships with customer stakeholders from practitioners to the C-suite
- Help clients formulate Success Plans outlining critical goals and key performance indicators
- Track and report client achievement of key performance indicators internally and externally
- Collaborate with Engineering and Support teams to resolve technical issues promptly
- Advocate for client needs across departments such as product management and support
- Communicate information regarding the availability of new platform features
- Partner with Sales and Renewal teams to secure contract renewals and identify expansion opportunities
- Maintain functional and technical knowledge of the platform and monitor cloud security threat news
Requirements
- Minimum of 3 years of experience in technical customer-facing positions
- Strong working knowledge of cloud services, architectures, and security best practices
- Familiarity with container technologies like Docker and Kubernetes alongside their security considerations
- Demonstrated troubleshooting and problem-solving abilities for complex technical issues
- Track record of building enterprise client relationships and meeting performance targets
- Strong communication and interpersonal skills for engaging with various organizational levels
- Fluency in both Italian and English
- Must have the legal right to work in the country where the position is based without visa sponsorship
Qualifications
- Cloud Service Provider level certifications such as Certified Solutions Architect or Certified DevOps Engineer
- Bachelor of Science degree in Computer Science, Engineering, or a related field, or equivalent experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting lists the remote status as remote.
What is the employment type?
The posting specifies the employment type as full-time.
Does this role offer visa sponsorship?
No, applicants must have the legal right to work in the position's base country without visa sponsorship as this role does not offer it.
What salary is offered for this role?
The salary is not stated in the job posting.
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