Hybrid opportunity at
DeliverooHead of Retail, Strategy & Operations
Deliveroo, which is now part of DoorDash and collaborates with Wolt, is seeking a Head of Retail, Strategy & Operations based in London. This individual contributor…
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About This Role
Deliveroo, which is now part of DoorDash and collaborates with Wolt, is seeking a Head of Retail, Strategy & Operations based in London. This individual contributor position sits within the New Verticals EMEA team, reporting directly to the Director of Strategy & Operations for New Verticals EMEA. The role focuses on non-food retail shopping, helping the company expand beyond restaurants and grocery delivery to transform the retail e-commerce industry. The…
Job Description
Deliveroo, which is now part of DoorDash and collaborates with Wolt, is seeking a Head of Retail, Strategy & Operations based in London. This individual contributor position sits within the New Verticals EMEA team, reporting directly to the Director of Strategy & Operations for New Verticals EMEA. The role focuses on non-food retail shopping, helping the company expand beyond restaurants and grocery delivery to transform the retail e-commerce industry.
The person in this role will define the strategic direction and operational rhythm for Deliveroo and Wolt's newest vertical across commercial, operations, marketing, and customer experience. Key duties involve setting annual plans, managing financial investments and the P&L to achieve revenue and profit goals, and establishing roadmaps for merchant partnerships. While operating without direct reports, the appointee will coordinate closely with product, commercial, marketing, operations, and country teams to guarantee successful plan execution.
This position requires a hybrid working arrangement in London, requiring three days per week in the office alongside potential quarterly travel to EMEA and US offices. Ideal candidates bring a strong background in strategy consulting or related fields, alongside commercial acumen and structured problem-solving capabilities.
Responsibilities
- Formulate the future retail strategy for EMEA to expand revenue and boost customer acquisition
- Partner with technology teams to deploy new customer and merchant value propositions
- Create a roadmap aimed at establishing the company as the top delivery provider for retail merchants
- Oversee the P&L and financial investments to meet or exceed annual financial targets
- Establish annual plans that cover market targets, budgets, and resource allocation
- Drive performance management and forecasting to ensure profitability and revenue goals are met
- Assist local teams in negotiating with key retail partners using the retail commercial framework
- Collaborate with the global merchant organization regarding partners operating internationally
Requirements
- Four to six years of experience in strategy consulting or a comparable field
- Strong analytical background with modeling abilities to convert large datasets into insights
- Familiarity with P&L metrics
- Experience managing performance tracking processes like business reviews and KPI reporting for senior leadership
Qualifications
- Background working in grocery, quick commerce, or retail
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote or on-site?
The role is hybrid and based in London, requiring three days per week in the office with potential for quarterly travel to US and EMEA offices.
Does this role involve managing direct reports?
No, this is an individual contributor role with no direct reports, though it requires extensive cross-functional collaboration across multiple teams.
What is the salary for this position?
The job posting does not specify a salary.
What level of experience is required?
The position requires a demonstrated track record in strategy consulting or a similar area, ideally with four to six years of experience.
Sample Interview Questions
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