Opportunity at
DeliverooSenior Operations Representative Compliance
Deliveroo is currently seeking a Senior Operations Representative Compliance in London. As part of DoorDash, Deliveroo operates a technology platform connecting consumers, restaurants, retail shops, and…
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About This Role
Deliveroo is currently seeking a Senior Operations Representative Compliance in London. As part of DoorDash, Deliveroo operates a technology platform connecting consumers, restaurants, retail shops, and delivery riders. This position sits within the Rider Onboarding and Compliance Team, which manages applicant processing to ensure adequate fleet capacity and maintains ongoing rider compliance. Reporting directly to the Rider Compliance Team Lead, the successful candidate will oversee compliance pipelines, minimize rider downtime,…
Job Description
Deliveroo is currently seeking a Senior Operations Representative Compliance in London. As part of DoorDash, Deliveroo operates a technology platform connecting consumers, restaurants, retail shops, and delivery riders. This position sits within the Rider Onboarding and Compliance Team, which manages applicant processing to ensure adequate fleet capacity and maintains ongoing rider compliance.
Reporting directly to the Rider Compliance Team Lead, the successful candidate will oversee compliance pipelines, minimize rider downtime, and guarantee adherence to local laws. Responsibilities include running compliance sweeps, monitoring workflow friction, handling partner queues, and serving as a subject matter expert for both internal departments and external vendors.
Responsibilities
- Execute rider compliance sweeps to maintain accurate documentation and records
- Track compliance procedures to eliminate workflow bottlenecks
- Serve as a compliance subject matter expert for market launches and fleet maintenance
- Oversee vendor compliance queues for efficient case resolution
- Deliver compliance training to new employees and external partners
- Handle internal and external compliance escalations
- Coordinate with the compliance division to enhance process efficiency and meet team key performance indicators
- Identify, examine, and address rider compliance risks within the fleet and operational workflows
Requirements
- Demonstrate proficiency in verbal and written English
- Possess strong communication and organizational skills with attention to detail
- Work effectively as part of a team in a rapidly changing environment
- Show self-motivation, curiosity, and a willingness to question ineffective processes
- Maintain complex spreadsheets using Excel or G-Sheets
- Use Salesforce proficiently
Core Skills
Benefits
- Coverage in healthcare and well-being
- Parental leave options
- Pension plans
- Generous annual leave allowances, including volunteer time off for a charitable cause of choice
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This role is located in London.
What employment type is this position?
The posting specifies this is a full-time position.
What is the salary for this role?
The job posting does not specify a salary.
Is this a remote position?
The job posting does not indicate whether the role is remote, hybrid, or on-site.
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