Hybrid opportunity at
DeliverooBusiness Systems Analyst - Workday Time Tracking & Absence Management
Deliveroo, which is now part of DoorDash, is currently hiring a Business Systems Analyst to focus on Workday Time Tracking and Absence Management. Operating on a…
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About This Role
Deliveroo, which is now part of DoorDash, is currently hiring a Business Systems Analyst to focus on Workday Time Tracking and Absence Management. Operating on a full-time and hybrid basis out of London, this position sits within the company's People Technology team and reports to the Senior Manager of Workforce Management. The person joining this role acts as the main subject matter expert for the Workday tenant configuration, bridging the…
Job Description
Deliveroo, which is now part of DoorDash, is currently hiring a Business Systems Analyst to focus on Workday Time Tracking and Absence Management. Operating on a full-time and hybrid basis out of London, this position sits within the company's People Technology team and reports to the Senior Manager of Workforce Management. The person joining this role acts as the main subject matter expert for the Workday tenant configuration, bridging the gap between business needs and system capabilities for employees, managers, human resources, and payroll departments.
This opportunity is well-suited for a systems professional who enjoys managing configuration tasks, handling release cycles, and resolving Tier 2 production support tickets. Team members at Deliveroo collaborate within an entrepreneurial and dynamic marketplace environment where they can build practical skills, tackle real-world challenges, and work alongside peers dedicated to constant evolution and community building.
Responsibilities
- Manage requirements gathering, documentation, and configuration for Workday Time Tracking and Absence Management modules.
- Handle system modifications resulting from regulatory adjustments, corporate changes, acquisitions, or divestitures.
- Create and maintain configuration workbooks and functional designs while managing the impact of biannual Workday releases.
- Develop and execute unit, regression, integration, and user acceptance testing scripts.
- Collaborate with stakeholders to ensure proper data feeds into payroll calculations and third-party integrations like time clocks, scheduling tools, and absence vendors.
- Investigate and resolve Tier 2 production support issues involving incorrect accruals, calculation errors, missed punches, and approval routing.
- Analyze recurring technical problems to identify root causes and recommend proactive configuration fixes or process enhancements.
- Produce and maintain technical documentation, training materials, and job aids while supporting service level standards for ticket resolution.
Requirements
- At least three years of direct, hands-on Workday configuration experience specifically focused on Time Tracking or Absence Management.
- Solid working knowledge of Workday business processes, calculated fields, and security groups related to time and absence workflows.
- Demonstrated background in capturing business requirements, authoring functional specifications, and implementing them into system configuration.
- Practical skill in designing and executing test scripts, coordinating user acceptance testing, and conducting regression testing.
- Strong troubleshooting abilities for diagnosing and resolving complex configuration, integration, and business process problems in a Tier 2 setting.
- Familiarity utilizing ticket management software such as Jira while balancing production requests with project deadlines.
- Clear communication capabilities when interacting with both technical and non-technical stakeholders.
Qualifications
- Workday Time Tracking certification
- Workday Absence Management certification
- Prior experience working with Core HCM
- Familiarity with Legion, Calabrio, or Deputy tools
- Experience dealing with device and time-clock integrations or third-party absence vendors
- Multi-country configuration exposure
- Background in agile delivery methods
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type and location for this role?
This is a full-time, hybrid position based in London within Deliveroo's People Technology team.
Who does this position report to?
The role reports directly to the Senior Manager, Workforce Management.
What primary systems experience is required?
Candidates must have three or more years of hands-on Workday configuration experience in Time Tracking and/or Absence Management.
Is salary information provided in the posting?
The job posting does not specify a salary.
Sample Interview Questions
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