Hybrid opportunity at
GustoHead of Risk and Money Services
Gusto provides human resources, payroll, 401(k), and health insurance solutions to support more than 500,000 small businesses nationwide. The company maintains physical offices in Denver, San…
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About This Role
Gusto provides human resources, payroll, 401(k), and health insurance solutions to support more than 500,000 small businesses nationwide. The company maintains physical offices in Denver, San Francisco, and New York City. The organization is currently hiring a Head of Risk and Money Services to take full operational ownership of the financial services and risk functions within the customer experience organization. This position reports directly to the Head of Financial Services.…
Job Description
Gusto provides human resources, payroll, 401(k), and health insurance solutions to support more than 500,000 small businesses nationwide. The company maintains physical offices in Denver, San Francisco, and New York City. The organization is currently hiring a Head of Risk and Money Services to take full operational ownership of the financial services and risk functions within the customer experience organization. This position reports directly to the Head of Financial Services.
This is a leadership role designed for an experienced financial services operator who can establish a newly defined operational domain. The position encompasses three primary practices: risk operations, dispute operations, and consumer money services. The incoming leader will build out governance frameworks, establish service-level agreements, design operational controls, and manage multidisciplinary teams responsible for real-time financial decision-making.
The role suits a regulated-domain leader with a background in banking, payments, fraud prevention, and money movement. The ideal individual collaborates effectively across legal, compliance, engineering, and product departments while representing the company externally with partner banks, auditors, and regulators. Full-time team members receive competitive compensation, benefits, and equity.
Responsibilities
- Manage the Risk and Money Services function end-to-end, covering fraud decision-making, payment risk, Bank Secrecy Act and anti-money laundering response, Regulation E disputes, collections, and consumer financial product operations.
- Direct a multidisciplinary financial services organization through a senior leadership team.
- Stand up the operational infrastructure by defining metrics, service-level agreements, controls documentation, audit readiness, and governance frameworks.
- Oversee real-time high-stakes financial choices involving payroll disbursements, provisional credit grants, fraud signals, and fund recovery efforts.
- Govern Regulation E dispute operations from intake through investigation, provisional credit decisions, resolution, and customer communications.
- Handle customer-facing operational workflows triggered by Bank Secrecy Act and anti-money laundering monitoring alerts in coordination with the compliance program.
- Build standard operating procedures, controls, and workforce models to support the growth of consumer products including Gusto Wallet and Cash Advance.
- Partner with AI and shared service teams to integrate automation, AI agents, and semantic knowledge tools into risk and dispute workflows.
- Act as the primary operational point of contact for sponsor bank partners, regulators, and external auditors.
- Establish operational playbooks and controls for expanding business banking and future financial offerings.
Requirements
- Possess at least twelve years of industry experience leading financial services operations in banking, payments, money movement, or fraud and risk domains.
- Accumulate a minimum of seven years as a departmental leader managing large, multi-disciplinary financial services operations teams with senior direct reports.
- Demonstrate deep expertise in banking and money movement operations, encompassing Regulation E processing, Bank Secrecy Act response, and ACH or real-time payments risk.
- Bring a hands-on background in fraud and payment risk, including payment risk scoring, account takeover response, and fund recovery.
- Show direct experience operating within the constraints of sponsor bank partnerships, audit readiness, and regulatory compliance frameworks.
- Commit to working from the office in Denver, San Francisco, or New York City on designated days approximately two to three times per week.
Qualifications
- Demonstrate operational experience in consumer financial products such as digital wallets, consumer banking, or cash advance services.
- Show a track record of formalizing and standing up regulated financial functions with auditable controls and reporting infrastructure.
Core Skills
Benefits
- Competitive base pay
- Employee benefits
- Equity in the form of restricted stock units
Frequently Asked Questions
What is the employment type for the Head of Risk and Money Services?
The position is a full-time role.
Where is the position located?
The job operates on a hybrid remote status with required time in physical office spaces located in Denver, San Francisco, or New York City approximately two to three days per week.
What is the salary range for this role?
The cash compensation range is $170,000 to $215,000 per year in Denver, and $200,000 to $250,000 per year in San Francisco and New York, with final offers determined by factors such as candidate experience and expertise.
Who does this role report to?
This position reports directly to the Head of Financial Services.
Sample Interview Questions
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