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FoodicsImplementation Specialist
Foodics, a prominent restaurant management ecosystem and payment technology provider established in 2014, seeks an Implementation Specialist . Operating across multiple countries with headquarters in Riyadh,…
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About This Role
Foodics, a prominent restaurant management ecosystem and payment technology provider established in 2014, seeks an Implementation Specialist . Operating across multiple countries with headquarters in Riyadh, the company builds SaaS solutions that have processed over six billion orders globally. This position centers on guiding new clients through their onboarding experience. The ideal candidate possesses sharp organizational abilities, problem-solving skills, and a dedication to superior customer service. Core duties involve directing…
Job Description
Foodics, a prominent restaurant management ecosystem and payment technology provider established in 2014, seeks an Implementation Specialist. Operating across multiple countries with headquarters in Riyadh, the company builds SaaS solutions that have processed over six billion orders globally.
This position centers on guiding new clients through their onboarding experience. The ideal candidate possesses sharp organizational abilities, problem-solving skills, and a dedication to superior customer service.
Core duties involve directing clients through the setup phase, coordinating hardware delivery and menu uploading, scheduling installations, and conducting system training. This professional tracks work order progress, maintains accurate records, and collaborates internally with Sales and Technical Support teams to clear any operational roadblocks and ensure successful activation.
Responsibilities
- Reach out to new clients to direct them across the onboarding and implementation journey
- Gather, build, and upload menus prior to installation
- Arrange hardware delivery, installation timelines, and verify client readiness
- Deliver or arrange system training so clients utilize the software efficiently
- Track onboarding tasks and work orders to guarantee timely completion
- Partner with Sales, Technical Support, and internal stakeholders to clear blockers
- Update work order statuses, maintain precise client records, and escalate delayed cases
- Hand over accounts to appropriate teams to facilitate client activation
Requirements
- Hold a Bachelor's degree in Commerce, Business Administration, or a related discipline
- Bring one to two years of background in customer service, onboarding, implementation, or similar functions
- Demonstrate strong communication and client-handling abilities
- Exhibit solid time-management and organizational talents to handle multiple tasks concurrently
- Apply strong attention to detail and problem-solving capabilities
- Communicate fluently in written and spoken English
- Demonstrate proficiency in Google Workspace and Microsoft Office applications
- Manage client expectations and coordinate effectively with cross-functional teams
- Show willingness to acquire knowledge of new technology solutions, tools, and systems
Qualifications
- Background working with POS systems, restaurant management software, or the food and beverage industry
Core Skills
Benefits
- Competitive compensation packages including bonuses and potential shares
- Annual learning stipend alongside regular training opportunities
- Inclusive and diverse work environment supporting flexibility in offices
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for the Implementation Specialist position?
The posting indicates that the role is on-site and mentions flexibility in-offices.
What experience is required for this job?
Candidates must have one to two years of experience in implementation, onboarding, customer service, or a related role, along with a bachelor's degree in business administration, commerce, or a related field.
What is the salary offered for this position?
The job posting does not specify the salary amount, though it mentions competitive compensation packages including bonuses and potential shares.
What employment type is this role?
The employment type is full-time.
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