Remote opportunity at
AffirmImplementation Specialist I
Affirm is a financial technology company that provides clear and predictable payment solutions for consumers, allowing them to purchase items over time without hidden fees or…
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About This Role
Affirm is a financial technology company that provides clear and predictable payment solutions for consumers, allowing them to purchase items over time without hidden fees or surprises. The Operations team at Affirm is responsible for driving efficiency, executing technical operations, scaling business processes, and ensuring seamless customer experiences. Affirm is currently seeking an Implementation Specialist I to join its remote-first team. In this position, candidates must reside in the Pacific…
Job Description
Affirm is a financial technology company that provides clear and predictable payment solutions for consumers, allowing them to purchase items over time without hidden fees or surprises. The Operations team at Affirm is responsible for driving efficiency, executing technical operations, scaling business processes, and ensuring seamless customer experiences.
Affirm is currently seeking an Implementation Specialist I to join its remote-first team. In this position, candidates must reside in the Pacific Time Zone. The individual selected will act as a primary point of contact for retail partners, assisting them through the technical and business integration of the Affirm platform. This role involves working alongside internal Engineering and Merchant Operations departments to resolve issues, develop efficient operational procedures, and support client onboarding.
This role suits professionals with a background in technology, e-commerce, or SaaS who possess strong communication and technical skills. Responsibilities include resolving e-commerce platform and order management system integration issues, offering marketing and accounting workflow guidance, creating technical documentation, and gathering product feedback to share with internal engineering teams. New employees typically start at the bottom of the annual base salary range of $70,000 to $90,000, which forms part of a comprehensive compensation package that includes equity awards and health benefits.
Responsibilities
- Serve as the main support contact for merchant partners throughout the integration of the Affirm solution
- Resolve technical integration difficulties concerning partners' ecommerce front-end platforms and back-end order management systems
- Guide merchant partners on marketing best practices, implementation troubleshooting, and accounting workflows
- Design and deploy new operational procedures to improve efficiency
- Produce detailed technical documentation
- Collaborate with internal stakeholders to establish cross-functional workflows
- Relay client product feedback to the Product and Engineering teams to enhance product performance
Requirements
- 1 to 3 years of experience in a relevant industry such as Tech, eCommerce, or SaaS, or in a similar role
- Demonstrated ability in past roles, internships, or volunteer work to communicate effectively in writing with stakeholders, customers, or partners
- Strong project management, communication, and technical capabilities
- Proven capacity to handle multiple assignments simultaneously, work independently, and execute projects with high attention to detail and minimal guidance
- Must be based in the Pacific Time Zone
Qualifications
- Bachelor's degree or equivalent experience
- Experience working with major e-commerce platforms like Shopify or WooCommerce
- Exposure to web development concepts
- Prior experience in the ecommerce or payments sector
- Knowledge of HTML, JavaScript, and APIs
Core Skills
Benefits
- 100% employer-subsidized medical coverage, dental, and vision for employees and their dependents
- Monthly stipends for health, wellness, and tech spending
- Flexible time off and generous holiday calendars
- Employee stock purchase plan to buy discounted Affirm stock
- In-person onboarding experience for new hires
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Affirm operates as a remote-first company, though this specific role requires candidates to be based in the Pacific Time Zone.
What is the salary range for the Implementation Specialist I role?
For USA bases in CA, WA, NY, NJ, and CT, the annual base pay range is $70,000 to $90,000. For all other U.S. states, the range is $62,000 to $82,000, with new employees typically starting at the beginning of the range.
What qualifications are required for this job?
Requirements include a bachelor's degree or equivalent experience, 1 to 3 years of industry experience in Tech, eCommerce, or SaaS, strong written communication skills, and exceptional project management and technical abilities.
What benefits does Affirm offer?
Affirm provides fully subsidized medical, dental, and vision coverage for employees and dependents, monthly tech and wellness stipends, flexible time off, an employee stock purchase plan, and an in-person onboarding experience.
Sample Interview Questions
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