Opportunity at
FoodicsInstallation & Delivery Specialist
Foodics is seeking an Installation & Delivery Specialist for an on-site role to manage software and hardware setups for clients. Foodics operates as a restaurant management…
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About This Role
Foodics is seeking an Installation & Delivery Specialist for an on-site role to manage software and hardware setups for clients. Foodics operates as a restaurant management ecosystem and payment technology provider, serving clients across more than 35 countries with its SaaS products. This position suits individuals who possess a blend of technical expertise and interpersonal skills, and who enjoy direct, hands-on client interaction. As an Installation & Delivery Specialist, the…
Job Description
Foodics is seeking an Installation & Delivery Specialist for an on-site role to manage software and hardware setups for clients. Foodics operates as a restaurant management ecosystem and payment technology provider, serving clients across more than 35 countries with its SaaS products. This position suits individuals who possess a blend of technical expertise and interpersonal skills, and who enjoy direct, hands-on client interaction.
As an Installation & Delivery Specialist, the person in this role will travel to client locations to perform onboarding, system setups, training, and troubleshooting. The position involves coordinating with internal departments to resolve client issues, managing support requests within company service level agreements, and assisting outlet teams when necessary.
Responsibilities
- Deliver service to new and existing clients at their locations for Foodics Services, RMS, Pay, and Online
- Perform location-specific onboarding, software installations, hardware setup, training, replacements, and support requests
- Collaborate with other departments to resolve escalated client tickets and provide on-demand support
- Manage requests according to company service level agreements
- Coordinate closely with outlet teams and operations for general and on-demand support needs
Requirements
- 0 to 2 years of professional experience, preferably involving Information Technology, Software, or SaaS products
- Familiarity with software, networking, and point of sale systems
- Ability to manage a high volume of requests and calls received on the unified phone number
- Flexibility to handle work, calls, and visits outside of standard working hours and during public holidays
- Proficiency in both English and Arabic for confident communication
- Familiarity with Microsoft Office applications, with specific knowledge of Excel
- Possession of a valid driving license and a personal vehicle for business use including installations, site visits, and training
Qualifications
- Diploma or Bachelor's degree in Networking, Computer Information System, or Computer Science
- Prior knowledge of networking, point of sale, and enterprise resource planning systems
- Experience handling escalation tickets and customer relationship management tools
Core Skills
Benefits
- Competitive compensation packages that include bonuses and potential shares
- Annual learning stipend for personal development and regular training opportunities
- Exposure to a hyper-growth environment with autonomy, mentoring, and challenging goals
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for the Installation & Delivery Specialist role?
The posting states that the role is on-site and requires visiting client locations for installations, training, and support, but does not specify a city or office location.
What education or experience is required?
Candidates must hold a Diploma or Bachelor's Degree in Networking, Computer Information System, or Computer Science, along with 0 to 2 years of preferred experience in IT, software, or SaaS products.
Are there specific travel or vehicle requirements for this job?
Yes, applicants must have a valid driving license and own a car to fulfill business requirements such as site visits, installations, and training requests.
What is the salary offered for this position?
The job posting does not specify the salary, though it mentions competitive compensation packages including bonuses and potential shares.
Sample Interview Questions
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