Opportunity at
ElasticIT Support Admin
Elastic is hiring an IT Support Admin for an on-site position. The person keeps the company's technology running smoothly and handles everyday technical problems that affect…
Career Tools
About This Role
Elastic is hiring an IT Support Admin for an on-site position. The person keeps the company's technology running smoothly and handles everyday technical problems that affect the team's output, while maintaining systems and answering colleagues' tech questions in a teamwork-oriented environment where ideas are welcomed. The posting does not name a city. Responsibilities include handling requests for help, identifying hardware and software faults, delivering fixes quickly, and teaching staff how…
Job Description
Elastic is hiring an IT Support Admin for an on-site position. The person keeps the company's technology running smoothly and handles everyday technical problems that affect the team's output, while maintaining systems and answering colleagues' tech questions in a teamwork-oriented environment where ideas are welcomed. The posting does not name a city.
Responsibilities include handling requests for help, identifying hardware and software faults, delivering fixes quickly, and teaching staff how to use new tools. Every request and resolution is logged. The admin keeps the office network running, looks after printers and scanners, and deals with suppliers when equipment must be bought. Monitoring system health, reviewing logs for failures and oddities, recording configuration changes, and tracking hardware and software licences form part of the work. The role onboards newcomers and shares updates about technology.
Network tasks cover fixing connectivity faults, setting up and testing network equipment, reviewing network performance, applying security rules, and collaborating with outside providers to expand network capabilities. The admin also gathers feedback from users to improve IT services and support procedures, and advises on the best use of software.
A candidate should have two years in corporate technical support and two years handling hardware and software issues including repairs, plus a year of network setup and management. Familiarity with cloud platforms such as Google Workspace, Okta, NetSuite and Salesforce, and with networking products from Cisco, Meraki and HP, is expected. Competence with Windows and macOS, core internet protocols, and devices like switches and firewalls is needed. Ticketing tools and basic scripting in PowerShell, Bash or Python are needed to automate repetitive work.
Responsibilities
- Answer technical support requests, diagnose hardware and software faults, and deliver fixes promptly
- Coach staff on new technologies and tools
- Log every support inquiry, resolution and configuration change
- Run the office network, peripherals and supplier relationships for equipment purchases
- Watch system performance and review logs for errors and irregularities
- Maintain inventories of hardware components and software licences
- Diagnose and clear network connectivity problems and test network equipment
- Implement and manage network security protocols
- Onboard new team members and announce technology changes
- Collect user feedback to refine IT services
Requirements
- Two or more years in technical support inside a corporate environment
- Two or more years of hardware and software troubleshooting, including repairs
- One or more years of network configuration and administration
- Proficiency with Windows and macOS
- Grasp of TCP/IP and DNS, IP addressing, and hardware including routers, switches, firewalls and wireless APs
- Experience with ticketing systems for logging support requests
- Ability to review system logs and pinpoint performance problems
Qualifications
- Light scripting skill in PowerShell, Bash or Python to remove manual repetition
- Hands-on experience with office peripherals such as printers and scanners
- Experience with Okta, Google Workspace, NetSuite, Salesforce, JAMF, Meraki and Intune
Core Skills
Benefits
- Pay set by the role's responsibilities rather than by past salary
- Health coverage in many locations
- Scheduling freedom, with flexible locations and hours for many positions
- Generous annual vacation days
- Donation match of up to $2,000 or local currency equivalent
- Up to 40 hours a year for volunteer projects
- At least sixteen weeks of parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role located?
The listing marks the role as on-site, but the posting does not name a city.
What experience is required?
Two years in corporate technical support, two years of hardware and software troubleshooting, and one year in network administration are required.
Which tools are named?
Okta, Google Workspace, NetSuite, Salesforce, JAMF, Meraki and Intune are named, along with Windows and macOS.
Is a salary stated?
The posting does not state a salary.
Is scripting required?
Basic scripting in PowerShell, Bash or Python is listed as a qualification for automating repetitive tasks.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
